QC Unlimited,
Affiliated with American Red Cross
On 2/19/04 I was contacted from QC Unlimited about buying ad space on a magnet that would be affiliated with the American Red Cross in this area. They were supposed to send out these magnets on around 30 days from time of approval of my ad. They didn't say anything about waiting on any others to approve they're ads. I paid as recommended by credit card on the Pizza Cottage account. I was to get the 2 X 4 ad space (enclosed is the ad copy of another magnet showing size and type of ad).
After 30 days I called this company and asked where the magnets were, they told me of several problems they were having in the printing and told me it might take as long as 3 months to get to me. They talked me into waiting on the magnets and told me they would definitely be there in 3 months.
In 90 days I contacted this company again and became suspicious when I was given the runaround again for another 90 days until I could reasonable get the magnets. I was told at that time by Jennifer Sayles that it was too late for me to get a refund and I would just have to wait on the magnets.
On or around the 1st week in August I contacted the company again and talked to Gloria about this problem. She told me to wait, they were going to print the very next week, and that Jennifer Sayles would call me back today about this problem.
I started writing down every day and time from this point on.
8/13/04 No one called from prior conversation with Gloria. Gloria said Jennifer would call me back again today and that she was the only one I could talk to. There was no supervisor to talk to in the company.
8/26/04 No call from Jennifer from prior phone conversation. Called Jennifer Sayles and she said the first of October, the magnets are going to print. I asked her to fax me the results of our conversation so I would have a record of it.
9/05/04 Never got fax or call from prior phone conversation with Jennifer. Called today to talk to someone else, other than Jennifer. Talked to Kevin Plym. He had assured me that I would be getting the magnets soon; they were going to print in 2 weeks.
9/19/04 Called for Kevin Plym. He said they had gone to print and I would be receiving the magnets around the first of October.
10/13/04 Called for Kevin Plym. Since the magnets had not gone to print, I asked for and got confirmation of ad copy they were using.
10/14/04 Called for Kevin Plym. He said he was sorry the magnets didn't get printed. They had printer problems and that I should be getting them soon. I asked for a fax for the response. I got it on the same day.
10/15/04 Called for Kevin Plym. Wanted to verify that the magnets would be the correct year when they arrive. I was sent to Rachel, she told me Kevin was not there. I kept asking why and she finally told me that Kevin had been fired. I then asked to talk to the owner. I was transferred to a Fred Monfeli. He has to be the rudest person I have ever talked to in any company. Very arrogant and told me he had fired Kevin, and then told me he hadn't. He not only lied to me about Kevin, but also about the time that my magnets were to come. I could not get him to commit to any date. He then decided that he could live with the fax that Kevin had sent me. This was after I called him back and wanted to talk to Al Barnum, (like the circus people) because of the way he had talked to me. Fred said he was the owner and then backtracked and told me that this Al was actually the owner and he was the highest ranking general manager there. No one else at the business was in a higher position then he. He said they had no printer problem and that the hold up was my ad approval. I told him it had been approved back in February, because I sent them the ad copy that I wanted them to use. It was only 2 days prior that I had asked and had received the ad copy from Kevin Plym to be sure they were using the correct ad for the magnets.
12/17/04 Talked to Jennifer Sayles. She said she was sorry for the inconvenience and that she would try to get me the magnets very soon. I told her I was not interested in getting any magnets from her company and was not interested in doing business with her company. I just wanted my money back and after going over with her the preceding events, she agreed that I should get a refund. She assured me that the company was a good company and that she would call me back the same day to let me know when my refund would come.
12/28/04 She never called back to confirm refund from prior phone call. She did tell me the refund had been approved by Fred Monfeli and that I would be getting it back soon. I asked for confirmation by fax for our conversation.
1/5/05 She never called back or faxed anything to me from last conversation. She said she had talked to Fred and that the refund had been approved, that I should be getting the entire amount back soon. I tried to pin her down to a date or week and she would not. She tried to talk me into taking of the magnets that she said were printed now. She would give me a great deal on them. I told her no, lets do one thing at a time, first get me my refund and then we would see about any future business transactions. I asked for a fax to confirm our conversation of today, she assured me she would send it...
1/18/05 I never got a fax or call from our prior phone conversation. I tried calling several times today, giving my name first. Then tried not giving my name and was told she was either too busy or would call me back.
1/21/05 Jennifer never called back from prior phone call. I talked to Jennifer Sayles about the refund check again. She told me it was approved on (some day she would never say when) and that the check should be printed by the end of the January to be sent to me. She went away for a few minutes, came back online and told me that Fred had told her this. I explained that as of today, she had never returned a call, never sent a confirmation fax, and that I was just a little apprehensive that the check would never be sent. I asked for her to send a fax detailing the estimated time that the check would be sent and the estimated time for me to receive the check. She assured me that she would be sending that out within the hour, today she said. I told her I did expect the fax today, unlike the other times that she has never sent it.
1/23/05 No one called me back from last conversation or fax. Jennifer said she did fax the letter. I told her I did not receive it. I asked her if she would refax, she said yes.
I did receive the fax finally, on 1/25/05 @ 5:10 pm. (Enclosed)
2/15/05 Called Jennifer at lunch left message for her to call me back.
2/28/05 Called Jennifer Sayles 5:50pm, she checked and said she had check number ready for me and thought the actual check had been sent. She said she would call me back tomorrow in the morning the give me the information on it since it was now time to go home.
3/11/05 2:20pm She never called back. I decided to call back again. I was given to Kevin Plym ext. 5101 this time. He said I should get the check on March 18. I told him about being told he was fired from our last conversation. He stated that he was never fired and the person that told me that was lying.
4/6/05 No one ever called back and the check never came. I called today to talk to someone, anyone in charge about this. I talked to Rachael; she told me no one was there to take my call. She was not in customer service. I left her a message and told her to tell them in the strongest language she could that I was very, very displeased that after no response from her company and no check after more than a year, I was very fed up with the lying and deceitful way they treated me. I expected a call back from someone the very next day. I asked her who the owner and she told me this time that it was, Roy Villianau. Not the Al Barnum that Fred Monfeli, the administrator director had told me was the owner before.
I also was looking for they're web site on google and came up with a web site dedicated to rip off companies and individuals. Apparently more than just I have been ripped off by these people. I am today contacting the Attorney General for Iowa and turning in a complaint form for that state.
Thomas
Morristown, Tennessee
U.S.A.
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