I purchase a refrigerator from Sears Hardware around 4 weeks ago. I was told I would receive free delivery. As the sale closed I found out the free delivery was really a rebate form that I had to submit and then get reimbursal check. Even though rebates can be a pain, I thought it was ok since the salesman simply said I needed to send in a copy of the receipt and the filled out rebate form. I followed the instructions on the rebate form which state the required information needed for rebate is: "Rebate form and rebate receipt." That is what I submitted. To my dismay, I just received a letter from Sears explaining that I didn't send in the required information to receive my rebate, which is untrue. And to make matters worse, they kept the information that I sent to them making it impossible to re-evaluate what I had submitted. So, I tried to call the number they supplied for questions, and no one ever picks up the phone. I have called several times during their business hours as stated on the rebate form and I don't even get a voicemail or operator. The letter then states that if I don't send in the required information in 14 days my request will be invalid. Even though it was for only $85.00, I expect the company to follow through with what they say and not look for every little loop hole to make it impossible for me to receive a reimbursement for product purchased.
Sears will never be able to compete with Walmart, and Home Depot because these companies have learned the valuable lesson of treating their customers with respect and great customer service, i.E., no hassle return policy. Companies that cling to antiquated notions of fighting for every last dollar with a customer are losing the battle. Customer loyalty is priceless!
I am extremely disappointed in Sears! I have purchased many things from them in the last year and I will no longer shop there because I feel they ripped me off with their phony rebate program.
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