After reading all the posts here, I feel as though I will only be throwing gasoline on the fire.
My experience echos almost everything I have read here, from the installation problems, to the fraudulent credit card charges. I also went through it all.
My next problem is one I have not read here. After returning their equipment, (a full month after they received it) they charged my credit card (fraudulently) in the amount of $400.00.
I immediately contacted the security department of my card issuer and reported the fraudulent charge. The cc immediately reversed the charge, closed that account, sent me a new card, and started an investigation.
This kind of made DN angry. Oh, well. They repeated that they had a right to charge me, it was in the contract I signed. Wrong again!
I sent them a request to produce this contract (knowing I never signed one), and that ended that.
But, DN is not done with me yet. They are now claiming that I owe a balance of $100. Not a lot, but wrong again.
I have contacted the Attorney General for my state, Lisa Madigan, who already settled with DN once over their illegal practices, and will be filing suit within about 30 days. The reason for the delay is that I have sent a "Request for Validation of Debt" to DN. It will take about that long before I can send them another letter. That letter will be an offer sto settle, if they admit their error, and call this bogus debt back from the collection agency to which it has been sold, or assigned for collection, not sure which it is yet.
One thing I must say, "People, STOP complaining, and do something!" DN will never stop until all of you, and everyone else who has been defrauded by them stands up for themselves. If you don't know how to do it yourself, get you state AG involved, or contact an attorney.
It sounds as though most of you have documented your dealing with DN throughly. Keep all letters, bills, notices and phone records and go after the basta... Opps!
Let's getem!
0 comments