My experience is similiar to the people in this report. I have been calling for weeks to resolve this matter with nothing more than empty promises. After more than 15 weeks of phone calls I neither have a package or a refund, both of which have been promised. I do have a customer service supervisor's name after many calls to almost the same person, Laquita.
Laquita finally gave me Romy's 800 # (800-350-0577) whose last name is unknown, because of the speed at which she blurts it out on her voice mail. For the last two weeks her voice mail has been full. I have yet to get a return call back from her, however, I suddenly received a letter in the mail stating their company policies of which make no sense to me. It states you have a 30 day evaluation period, yet they removed all of the funds from my account within ten days.
All I want is to speak to a live person and a full refund as I was promised in November plus ten hours of my time at $65.00 per hour, plus phone charges.
Hope to hear from someone REAL soon.
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