I subscribed to a site called heartdetectives becuase they sent me an e-mail stating that members were trying to contact me. What I found after I paid is that the members contacts were as old as two years. And under no curcumstances any newer than one year. The site claims to delete any message over 60 days old.
There were numorous other problems with the site as well. Customer support wouldn't answer any inquries and there was no way to contact any one, SO I cancelled my subscription via the proper channel. I was sent an e-mail back stating that I was not entitled to a refund It has been determined that your issue does not warrant a refund. Through processing your information it was agreed that once submitted the subscription fees would become non-refundable. We do not produce or post the content held within the website and are therefore not responsible for it. BUT the tos also says:
7. Cancellation
At any time, and without cause, subscription to the service may be terminated by either CCBill, the site, or the subscriber upon notification of the other by electronic or conventional mail, or by telephone or fax. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service.
HMMM, "Subscribers are liable for charges incurred by them until termination of service." I cancelled after three days, 24.95 divided by 30 is what. 85? So I offered them $2.55 for their trouble. They do not respond to that offer so here I am. According to their very own TOS they are liable to refund the remaining balance.
Regards,
Tina E.
Customer Support
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