I agree with everyone else, when you finally reach Customer Service, in most cases they are very nice, but there a few that feel you are burdening them. When you ask if there is a outage
going on in the area, half the time they are not aware of it.
The trip part is whenever you state there is a problem with the
the cable service, the first comment from Customer Service is to
unplug your TV and Cable for 15 minutes, and that should clear the problem, I am sure that they are on the other end laughing their heads off, while they are telling you something stupid like
that! The cable bill comes right on time every month, but if you
call them and ask for credit, due to no service for hours and days, they tell you they will credit your bill, but does it happen? I think not! I had digital installed the end of Nov. 2001.
By the middle of December they had billed me for the full
month for digital, plus every week since November, I have experienced cable problems at least three days out of the week?
I haven't gotten a decent explanation for the problem, other having a tech come out and look at it and tell it's fixed. Cox's
thinks I have nothing to do but to take off from work and wait
all day until they can come.
Cox definitely needs competition, how about Comcast coming into
their space, then both would have to improve, and the better
company wins. At the end of the year Cox will try to do their
price increase again, I don't intend to pay more money, I feel for the service and quality, I'm paying to much now. One thing is for sure, if there is a increase, it will motivate me to do something different, like going with a dish!
Pamela
Oakton, Virginia
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