My wife paid her cellphone bill with a check as we always have for the last 5 years. AT&T doesn't process the check as a reg check, they ACH (electronic telacheck) the money. They processed a $51.19 check for $495 on Dec 13. When this error was found we contacted AT&T. We were told that we have a $440 credit to our account. We asked AT&T to put the money back in the account electronically. They said they would have to do an investigation and there was nothing we could do at this time. Now overdraft charges from the bank have posted to her account because of Christmas shopping. Over the next 2 weeks we made 3 to 4 calls per day on this matter.
On Dec, 20 2004 AT&T says it's a mistake on their part and that a check will be sent out and it will take 4 to 6 weeks. This is not acceptable. It was her money and they took it buy means of fraud! I asked them to put the money back electronically again and the responce was sorry thats not possiable. Today is Jan, 02 and we are now waiting on the check. We have faxed info over from the bank to confirm the problem, we have the first name of every person at AT&T that we spoke too (they don't give out last names) and documented all conversations for we may have to get an attorney to get our money back.
AT&T Wireless customer
Central, Florida
U.S.A.
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