Today, May 12, I went to the Target #2145 in Denton, TX. This target has 26 check-out lanes, 8 of which are express. At 3:00 pm on Mother's Day, they only had 5 registers working, none of which were express. I waited over 25 minutes in line to purchase 3 items. All 5 registers lines were so long that it impeded traffic flow in the main isle. While waiting I noticed a man that I thought was the manager, which was confirmed by the check-out employee. I tried to get his attention, but he ignored my vocal request.instead, he walked over to the in-store Pizza Hut, got a drink, talked with the employee behind the counter and immediately walked to the employee only section of the store, all while I repeatedly tried to get his attention.
This type of management is inexcusable. I would like to say this is a one time occurance, however that is not the case at this Target store. It does not matter what time of day, or day of the week I go. It always has too few registers open. It has gotten so bad, that I prefer not to shop at Target in Denton.
If this manager, John Vincent, continues this type of management style, I am confident that it will not be only my business that will be going else where. I personally know 3 other women who refuse to shop there because of this very thing.
The employees are always very apologetic about the long wait, but it is not their fault. It is managements responsibility. If this management team can not efficiently manage this very visible portion of their job, it makes one wonder what is lacking in other parts of the store.
Finally, no one likes to be ignored. When other customers can hear me say "excuse me sir; Sir, could I speak to you; etc.", I can only assume Mr. Vincent chose to ignore me. I sincerely hope Mr. Vincents' actions do not represent the Target Corporation and its policies towards addressing customer inquires. My time might not be valuable to him or Target, but it is to me. Waiting 25 minutes in a check-out line is poor management and bad business. I will choose to spend my time more wisely in the future!!
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