After 5 years of service, Cox Communications screwed up my husband's cable and internet account and accused us of owing them another $1,000 after we paid our bill AND returned the equipment. It took more than an hour for my husband to get things straightened out with them because they didn't want to get a manager for him to speak with.
I had our cable service turned on under my name and they were too incompetent to even bother sending my bill for the first 3 months!
About two weeks ago, Sunday to be exact, they disconnected my cable without warning. When I first phoned thinking it was a technical problem, the automated recording didn't even recognize my phone number. When I spoke with a technical assistant, he couldn't even find my name, phone number or address in the system! He was supposed to call back but when he failed to do so 4 hours later, I phoned Cox again and this time I was informed that my service was disconnected because of none payment. I pointed out that a PROFESSIONAL service would have warned me BEFOREHAND by phone or letter. The person CLAIMED that they had sent a letter and when I pointed out the fact that if they had honestly sent a letter to me, I would have gotten it AND the freakin' bills! All the person could say to that was he wasn't in the billing department. I got the name and phone number of the employee's supervisor and spoke with them the following day along with making a complaint to their headquarters in Atlanta. The person that phoned me on Monday, said that I owed $61.00 and claimed that they would waive the reconnection fee yet, they wanted to charge me an additional $33 to get reconnected. If they were waiving the reconnection fee, they wouldn't expect me to pay $95 instead of $61.00. Then some mangy pig named Eva phoned me the other day (Tuesday) and had the audacity to say that it's my responsibility to pay my bill! I told the idiot that it's only my responsibility to pay my bill when they SEND it to me! If I haven't been getting a freakin' bill, I have no idea what I owe!!! I further informed her that it's HER responsibility to put the CORRECT name on my bill to make sure I'll get it! It's not my duty to complain to the post office over the negligence of employees at Cox!
I can see why so many people are ditching Cox Communications for satallite instead!!!
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