I ordered flowers from this company on Dec. 2. They were delivered on Dec. 3 to my uncle who was in the hospital in North Carolina. I live in California. I went out of town Dec. 3-5 for the weekend. When I returned I had a voicemail from my mother saying that the flowers were delivered on Friday (drooping, but had water in them), and they were dead by Saturday morning. I contacted the company, and after leaving many messages and not getting called back, I finally called back and demanded to speak with a manager. I spoke with a woman (who would not give me her name) and explained the problem. She said 'how does she know the flowers were dead'. She must have thought I was just trying to get a free arrangement.
She also said I had waited too long to call about it. She failed to understand (even after I explained it to her) that I am physically located in California, and the flowers were delivered to N.C. And I didn't find out until Sunday night of the terrible quality of the product I had purchased. She said that she was not going to refund my money and then she HUNG UP ON ME! This company has a local phone number in the Hickory, NC yellow pages. It appears that you are calling a local florist, however, they are located in N.J. And they call another florist in N.C. To deliver the flowers. If I wanted that, I would have just used another company!
Besides being misleading, they provide defective merchandise and then refuse to give you your money back. Plus, when you call to complain, you get HUNG UP ON!!!
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