This is my second encounter with this company and I am not pleased. Never was. My first ever order doesn't even appear on my account history on the site.
Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. Not professional at all. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week.
I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10 (which is a month later) and that is has not been processed.
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