I have never had a worse customer service experience than I have had with Safe home security. I purchased an 36 month home monitoring system and was very careful to send the written 60 day letter of cancellation (certified mail), which they acknowledged in a written response and telling me they hated to lose a good customer.
I was never late, paid my bills promptly and upheld my part of the contract. Well, they continued to bill me after my contract had been fulfilled and when I finally got them to stop I thought it was all over.
Much to my surprise, two years later while reviewing my annual credit report I found that Safehome security had reported me more than 90 days late for at least 12 months, damaging my credit rating and violating my rights under the fair credit reporting act.
When I contacted safe home security to resolve the issue they were rude and unconcerned and could not explain why they continued to report my account in arrears. I could not even get a supervisor to return my calls.
I take great pride in paying my bills on time and being honest and I have been damaged by Safe home security knowingly and maliciously reporting adverse information to the credit reporting companies, resulting in my paying higher interest rates or being denied credit altogether.
There are many, many similar complaints about this company, all you have to do is search for them.
Do not trust or spend any time or money with this unprofessional scam of an operation, I am having to get my states attorney general involved to stop this harassment and to stop Safehome security, Trans union and Experian credit reporting agencies from violating my rights under the Fair credit reporting act.
It is a sad day indeed when a business steals and harasses it's customers in order to try and make a dollar.
Research this company, you will be glad you did, please don't make the same mistake many of us have and assume your are dealing with an honest & reputable firm.
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