Turtle Shack sent me the wrong turtle. I called their customer service line and the man was extremely rude. I was trying to be very understanding about the issue, I just wanted to get it fixed. He was not willing to answer questions, he constantly interrupted me, and he made very rude remarks. His only response to my issue was the email the company. If that is all the customer service line is good for, they might as well just list the email address on the website so customers can avoid speaking to extremely rude people.
I emailed the company and after a week still had not responded.in the mean time I am taking care of a turtle that I do not have the knowledge or habitat to care for. I called customer service again, and was told to resend my email. I did, it has been another week and still no response.
Turtle Shack is such a rip off! Their website looks legitimate and they carry lots of great products, but if they are not going to send you the right products and are then unwilling to fix their mistakes, it is certainly not worth it. Find another website to order from. Anything but Turtle Shack!
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