I ordered a turtle and some turtle care products (cage, food etc) for my son on 13 March for $48.64. After I placed my order, I was contacted my Turtle Shack to let me know the shipping would be increased substantially because it had to be sent overnight. I canceled my order because I did not want to pay the extra money. On 15 March I received confirmation that the order was canceled. At no time did I ever receive anything from this company in the mail - no turtle, no cage nothing. Since that time, I have tried repeatedly to get my money back. Each time it's the same story. The sales representative tells me he will fax my invoice to accounting for processing, but nothing ever comes of it. It is now 3 months later and I haven't seen a dime of the money Turtle Shack took from my account. This company is a bunch of thieves! Stay away from them!
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