I order the special but i was sceptical at first but idid it any way so after i order and PAY i get an email saying i have to change the delivery plans and the cost is 29.99. So im just warrning future costomers ...
Turtle Shack sent me the wrong turtle. I called their customer service line and the man was extremely rude. I was trying to be very understanding about the issue, I just wanted to get it fixed. He was not willing to answer questions, he constantly interrupted me, and he made very rude remarks. His ...
Ordered a lamp, recieved a e-mail to call about a payment issue. So I cancel the order. I re-order a new lamp. They then take out for both lamps and do not respond with a shipping conformation. Two weeks and numerouse e-mails and no response or reciept of items payed for. They are very willing to ...
I purchased a Peninsula Cooter turtle from turtleshack.com for 29.99. And I paid 39.99 for overnight live guarantee delivery. I still have yet to get a turtle and it has been quite a while since I placed the order. However, horrible at customer service and actually delivering a turtle, they were ...
I ordered a turtle and some turtle care products (cage, food etc) for my son on 13 March for $48.64. After I placed my order, I was contacted my Turtle Shack to let me know the shipping would be increased substantially because it had to be sent overnight. I canceled my order because I did not want ...
On april 8 i purchased an order total of $53.46 from turtleshack.com. I cancelled april 9. I waited a week and still no money back on my card. I called and i was told it takes 10-14 days. I call two weeks later. I said i've waited the 14 days. I was told to wait 10-14 BUSINESS days. Ok today is may ...