I've been a 15 years' Brinks Security (Northern California) client. Following the "purchase" of Brinks by Tyco (Broadview) and also the following "combination" of Broadview with ADT, I've had only issues and careless support, concluding in failing from the service technology to exhibit up for a scheduled appointment, laying about generating calls (I've Automated Number Id on all telephones).
In late December I'd an issue with my Brinks/Broadview/ADT security alarm program. I called and required support. I had been provided something screen of 9-12 am. At 12 I obtain a ask my cell the technology is overdue and you will be there about 12:15. Okay I'm home. At 1:00 pm I named to discover that which was the issue? I had been educated the technology came, named both my cellular and also the property telephone, remaining concept, no reaction. THERE HAVE BEEN NO CALLS turning up on ANI on both (except the very first phone the support man could be overdue). I wanted they send another person. I had been recommended that the technology could be out about 2 pm. At 2:45, no technology. I contact and obtain exactly the same "named both outlines" (obviously this can be a rest, no ANIis or missed calls). More, from 1:45 to 2:45 I had been outside entirely view of the entrance using the pets IN THE HOME. Along with laying about producing the calls, the technology stated THERE HAVE BEEN 3 PETS IN THE ENTRANCE!
I'm really unpleasant about permitting anybody into my home, with use of my grasp rules and signal phrases, who'd create these false claims. I'm along the way of getting the methods changed (I waited till I'd a momentary program in position prior to making this criticism for obvious reasons).
DoN't TRUST ADT. Their support representatives are lairs at-best, as well as their customer support simply doesn't care.
0 comments