I purchased membership from this company back in June of for a one year membership. I went in and filled out the papers to end the membership in June. They told me that I could not cancel membership due to returned check fees, which my bank has denied ever happened, not only that I see where they were able to get funds but no one ever called me to get the payment, when I tried to cancel they told me that I cant cancel, ever it seems and they keep charging me money every month. My service date was up on June but I was charged for July August and pre charged for September.
They have really bad equipment and it is extremely dirty in the gym, so I only went there a few times, hoping that it would change, it did not. They got more than enough payments from me to compensate for the 3 or 4 times I had been there. Now they keep charging me, and even though I complained to the Better Business Bureau, I recieved no help what so ever, so I intend to make this situation known to everyone everywhere.
Now they say I owe them 219.94, I agree I may owe them 100 dollars if what they say is true and there was some insufficient funds, however I closed that account back in april and the account would have told them that it was a closed account, they never contacted me at any time until I went in to cancel my account to tell me I owed them. I went to close the account in April and still was not told, I was actually told by the person running the customer service desk that all I had to do was fill out a form which he gave me and I signed, then he said I was all set till I got additional bills. I figured since I went in early that I still owed the 100 for may and June as well as probably early termination fees so 100 dollars is what I owe. But since them they have charged me 119.94 more dollars.
I just want them to cancel my membership as they were supposed to, give it to me in writing I will pay the 100 and I will be done with them.
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