I made an order for tickets to a concert at the Allstate Arena in Chicago assuming they were re-sale tickets as TicketMaster didn't have any of the seats available on Vivid Seats. I specifically ordered e-tickets to make sure I would have the tickets in hand before showing up. I got an email very shortly after ordering to this tune:
"I wanted to take this opportunity to thank you for your recent order with Vivid Seats. At this time your order is being held for additional verification.in order to continue, we will need you to fill out and fax us a completed authorization form, which can be downloaded at:
Http://www.vividseats.com/auth/OfficialAuthorizationForm. Doc
Please fax or upload the completed form along with a copy of the front and back of the credit card and a government issued photo I. D to (866) 203-6177 or https://www.vividseats.com/account/verify
Please note that if the event takes place more than 24 hours from now, to select the Shipping via FedEx box only. Our company policy is to ship all tickets via FedEx unless the event is within 24 hours.
We apologize for the inconvenience this may cause, but it is a necessary precaution that helps fight internet fraud. If you have any questions, feel free to call us at (866) 848-8499. This is a time-sensitive issue, so please fax the form back to us as soon as possible so that we can get you the exact tickets you've requested. Please note that tickets are not on hold, and your order will not be processed until all authorization paperwork is completed and approved by our fraud prevention team. We appreciate your expedited response, and thank you for choosing Vivid Seats! To bypass our phone prompts, dial 8 to speak directly to an agent.
Sincerely,
The Vividseats.com Customer Support Team
This communication (including attachments) is covered by the Electronic Communications Privacy Act, found at 18 U.S.C. 2510 et. Seq. And is intended for the above addressee only. The information contained herein may contain confidential, legally privileged and protected client information and/or work product matter and is to remain confidential. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or duplication of this communication and/or any attachments is prohibited. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please contact Vivid Seats immediately at 866-848-8499 and delete this communication and all attachments. Thank you for your cooperation."
If that doesn't scream scam, I don't know what does... Though I wonder how many people would actually send everything someone needs to steal their identity in one clean fax or scan... I immediately called the number only to find that it was not a 24/7 line and I would have to call during business hours.instead, I opted to leave a message as the automated guy says you can do by pressing 0. Too bad pressing 0 ends the call. The only other option was to press 9 in case of emergencies for events happening within 24 hours. I dial 9 and get the answering service of one, Matthew Baker. I leave him a curt message requesting that he call me back asap to cancel my order or I would be notifying the authorities. Let's see where this goes... I'll update this if I ever get a call or when I file a lawsuit.
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