This is my story. I won fair and square on a 300% no playthrough no max cash out. The casino slipped a free $30 in while i was playing, and ready to use anouther code 250% no max. They used that to refuse my payout. They left it in my account under "withdrawable" for a whole week trying to find some way to deny me. As soon as i mentioned talking other measures, the said i treatened legal action, and thats just what they were waiting for me to do. They owe me $10,000 dollars. They have stopped my account, and palace of chance did the same. I have been playing online casinos for over 10 years. Never had any problems with any. But when i won this, coolcat would not pay. Below is a copy of the letter i posted on other complaint sites, The casino would not respond. I know im rite in fighting this, and 100% who read my story have backed me.
COOLCAT CASINO is using there bonuses to manipulate there players by sticky rules, and bonus coupons have stipulations mixed so good that only if you worked there you would understand. That way they avoid paying winning and money depositing players. I won a $16,000 jackpot on new years eve. On "naughty or nice slots". They let me believe i won it for six days straight asking me for information documents, and constant messages saying congratulation on your win assuring me that i will get paid ect. I never sleept in days wishing and waiting. They wrote and left messages while i was playing for fun. I only was asking for $10,000 out of it. I used a 300% no playthrough no max cashout to get it. I never used any other coupons or did i redeem any while waiting for my withdrawal approval after all this time. All the while they left the money in my withdrawable account this was over a week now. Then on saturday morning one week later i got a email with subject WITHDRAW NOT APPROVED...
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