Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Waterford lakes regal cinemas - Rude close early, do not make exceptions for customers, awful cold customer service. #520346

Complaint / Review
Waterford lakes regal cinemas
Rude close early, do not make exceptions for customers, awful cold customer service

This place has such bad customer service. We went to go to a movie here. Their last showing was at 11:00 pm. Normally, theaters and even that place stays open at least 20-30 mins after the last showing. We walk up to the booth— it was 11:22... And they say they are closed... in fact they were not closed... Once they saw us walking up to them they rushed and pretended to shut down. What kind of stupid awful customer service is this— that they can't help out a few customers trying to egt into a movie, not even 20 mins after the last movie begins? They were SO rude... Just said rudely "we're closed." As if trying to shun us to leave. But they were standing at the booth normally but the moment we began walking up it seemed they rushed to act like they were closing up. The manager is standing at the other door staring as if we're trying to do something bad. I try asking the nasty white trash b at the counter... If they can make an exception. There is a couple behind us surprsied and upset saying "but they just had the last movie soon"? Everyone was upset... And they could not make an exception or care... I asked the rude idiot at the counter... Is it possible to make an exception. Her rude response "I cant hear you." We asked again... She was so rude and stupid. I don't care how much these jerks want to go home, they dont have the right to shun customers especially so soon after the last movie closes when their ticket booth is still open. The rude girl said "we dont have movies past 11." I told her we dont mind watching the movie... Past 11—she didn't care. So that means they close at 11:20 sharp and not allow anyone in? Then this other rude guy comes and says "we're closed to ticket sales" in a monotone and rude voice—as if people are trying to scam him. If they really were closed... I would understand... Ok it's 11;45 maybe... But how hard is it to sell some tickets to a couple of people trying to get in... Awful and bad customer service... And such rude mean people. They seemed like they were more like just trying to not let people in because they were jerks... Normal people would say they are sorry and the ticket booth is closed... Not sit around jerknig people around... If these jerks have movies at 11, they should sell tickets at least until 30 mins after, or allow people to go inside to purchase tickets - not screw people over like that and treat them badly. Then the jerk moron managers are standing around peering as if... Customers are doing something bad by asking for ticket sales. If I was a manager and there wasa ticket booth and some people trying to get in, I would say sure especially if they were clearly still open... Why deprive people of going to a movie if they went there and end sales and treat people like that... The reason people were upset was because it was so soon after the last showing that they 'claim' they are closed and usually they do keep it open at least 30 mins after. It also would take them like 5 mins to sell tickets to people and let them in... I will just say a rude stupid theater full of ignorant rude jack*ses who work there...


Offender: Waterford lakes regal cinemas

Country: USA   State: Florida   City: Orlando
Address: alafaya trail

Category: Recreation & Entertainment

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