I had four Steelers' Tickets to sell and listed them on StubHub in which they were immediately sold within an hour for an event ten days away. We were forced to cancel the sale the next day as there were issues with the soarce of who gave of us the tickets not allowing resale. I contacted StubHub immediately to find out what the cancellation fee would be. There were numerous e-mails between two representatives with the blanket statement "once we find 'reasonable' equivalant, we will advise of the cancellation charge". I had expected the possibility of $100.
After two days, I received an e-mail from [email protected] that the tickets were mine to to keep and to disregard previous e-mails. The e-mail even offers for me to resale the tickets with StubHub if I would liek. Therefore, since I was not given a fee quote and was told to "disregard the previous e-mails", I felt that we could proceed with our plans to go. I would have been happy to pay a reasonable fee, but was not ready for $752.50 to be charged to my credit card the same day that they determined the fee for "reasonable ticket replacement". There was no ability for me to ask questions or get return e-mails when I posed questions about the calculated charge. A 40-minute customer service phone call yielded the same response, nothing.
While StubHub does require that you honor the sale or face a cancellation fee, I asked what determined the $752.50 as seat prices fluctuate continually the week before the sale. The agent denied that anyone would send me an e-mail to keep the tickets and stated that the calculation of the replacement tickets did not need to be disclosed to me, thus I am paying for this fee. I asked the guy, what if the replacement cost was determined to be $4,000 and he said "we would charge your card the same". I am reporting this against StubHub for a.) sending me an e-mail to disregard previous e-mails in which the cancellation charges were discussed and b.) how they calcuate the "reasonable" cancellation fee. I also am frustrated with my 40 minute conversation with their customer service representatives.
Beware as a sellar that you would list your tickets and face the possibility of thousands of dollars in fees charged immediately without prior notice or explanation of the exact charge breakdown. I have bought tickets from StubHub before (at least 100 tickets) and will now close my account. I will also pass along to my vendors and customers that utilize StubHub to do the same. A simple explanation of what the cost consists of and a set date (e.G., five days before it charged) would have been nice.
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