My Wife and I visited North Georgia the first weekend in Feb coming from warm and friendly Tampa Florida where theme parks are open 365 days a year, we thought it was going to be a treat to visit this park on Saturday Feb 7.
We made an online purchase of tickets (to save money) and went to the hotel lobby to print them. The tickets we printed did not tell us that the park was closed! The website was not CLEARLY marked to tell us the park was CLOSED! We drove 45 miles to Austell and discover to our amazement that people in N. Georgia think that theme parks have to have rest?!? Or what?
What's that about? Imagine if you came to Florida and planned to come to Busch Gardens or Disney to find it closed! That you bought tickets and found it closed and then that there was no refund!!! Talking kindly to the park guest services, we found them to be abusive and refused to hear our plight!
Our credit card company sided with the theme park and also refused a charge-back - shame on Chase Credit cards too!
So to recap, we are from Florida where parks close each night, but never any day - and are open 365 days a year, we are 500 miles north of here and buy non-refundable tickets (we did not get the no-refund warning until after our money was gone) and no one wants to give us our money back - please beware maybe someone will not lose like we did. Good Luck!
Rickb831
Tampa, Florida
U.S.A.
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