Six Flags

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 33 historical complaints about Six Flags, published between 2000 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Power scooter battery failed mid-day and no refund givenPublished Aug 20, 2012 · Historical consumer allegation
• Not hired after interview over small tattoo, suspected discriminationPublished Mar 24, 2012 · Historical consumer allegation
• Cedar Point misled me!Published Oct 24, 2011 · Historical consumer allegation
• Bag taken by ride employee vanished and others report theftsPublished Aug 31, 2011 · Historical consumer allegation
• Mine train ride turned out to be a roller coaster and camera was lostPublished Jun 13, 2011 · Historical consumer allegation
• Strictly on a stickPublished Nov 12, 2010 · Historical consumer allegation
• Scumberry farmPublished Jul 27, 2010 · Historical consumer allegation
• Security staff damaged my new car and refuse responsibilityPublished Jun 24, 2010 · Historical consumer allegation
• Strictly on a stick - hours/days of operation - Strickly on a stickPublished May 18, 2010 · Historical consumer allegation
• No refund for riders turned away for height and weightPublished Apr 5, 2010 · Historical consumer allegation
• Cedar Fair Fighting Employees Getting Unemployment benefitsPublished Feb 5, 2010 · Historical consumer allegation
• False claims of improved operations and servicePublished Jan 25, 2010 · Historical consumer allegation
• Annual pass upgrade sold on Hurricane Harbor claim and accused of fraudPublished Aug 4, 2009 · Historical consumer allegation
• Park closed on the day we visited and no refund on online ticketsPublished May 16, 2009 · Historical consumer allegation
• This was not entertainment, itPublished Dec 27, 2008 · Historical consumer allegation
• Bad servicePublished Dec 1, 2008 · Historical consumer allegation
• Stuck on spinning ride for 20 minutes and told to dispute chargesPublished Nov 19, 2008 · Historical consumer allegation
• Rip Off... FUN day not FUN at all... Time & Money Wasted!Published Sep 14, 2008 · Historical consumer allegation
• Bad experiencePublished Aug 27, 2008 · Historical consumer allegation
• Brain injury after riding wooden roller coaster and pseudo seizures sincePublished Sep 7, 2007 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Payment

• Official website: https://www.sixflags.com/
• Membership payments portal: https://www.sixflags.com/payments
• Corporate headquarters (company registrant number): 704-414-4700
• Contact form (choose a park): https://www.sixflags.com/contact-us
• Membership FAQs: https://www.sixflags.com/membership-faqs
• Terms of Use questions (Investor Relations, Sandusky OH): 419-627-2233
• Legal notices and copyright agent (Investor Relations): [email protected]

Locations

Six Flags complaints: where to go for tickets, refunds, memberships, accessibility and safety concerns

This page was checked on 2026-10-18. Six Flags' Contact Us page says: 'Pick a park from the menu below and complete the form. Please allow one business week for a response.' It lists a mailing address for each park (for example Six Flags Great Adventure, 1 Six Flags Blvd., Jackson, New Jersey 08527) and says that inquiries about Great Escape, Michigan's Adventure, Schlitterbahn Galveston, St Louis, Valleyfair or Worlds of Fun should go to Enchanted Parks through its own website (see the company background section). The Great Adventure FAQ adds: 'Live Chat is the fastest way to reach us' and says Guest Relations Team Members are available 'from 8 AM until 2 AM EST every day'. Rules can differ by park, so use the FAQ of the park you bought for.

• Ticket or season pass problem. The Great Adventure FAQ says: 'Tickets, season passes and all vouchers purchased on this site are non-refundable' and 'Six Flags does not offer cancellations, refunds, rainchecks or exchanges.' It adds that a ticket for a specific park 'is only accepted at that theme park or water park location' and that pricing adjustments are not made for earlier orders after later promotions. For a duplicate charge, a wrong date or an order that did not arrive, keep the order confirmation and the receipt email and contact the park through the form or chat; the FAQ says a lost ticket can be reprinted at Guest Services with the credit card used, the order confirmation number and a photo ID, and that 'A replacement fee may apply.'
• Weather or closures. The same FAQ answers 'Do you offer rain checks?' with: 'Refunds or rain checks for inclement weather are not offered.' Check the park's operating calendar before travelling, because the archive complaints about tickets bought for a closed day (see the complaint record) involve exactly this question.
• Membership cancel. The company's Membership FAQ says: 'Memberships will be continuous and may be cancelled after the first 12 months of validity have been completed' and 'Membership cannot be cancelled during the initial 12-month term. After that, it continues month-to-month unless cancelled per the terms. Fees may apply if cancelled before the minimum term ends.' It says 'With purchasing a Membership, you commit to at least 12 months', that payments can be managed 'using the online portal sixflags.com/payments', and that 'Gold Plus, Diamond and Diamond Elite VIP memberships may not be reactivated once cancelled'. The Season Pass and Membership Terms (last updated July 27, 2026) say the Membership Agreement, 'including any minimum term, billing, cancellation, notice, and fee terms', controls over those Terms to the extent permitted by law, so read your own membership agreement for the notice period; other Six Flags pages found by search described different notice periods and were not confirmed here.
• Accessibility. Six Flags' Accessibility page points guests to each park's website, the Guest Accessibility Guide and the Guest Services areas at the front gate. The company's accommodation process has been challenged in court (see the litigation section), and its current requirements are in each park's accessibility page.
• Injury or safety concern. Report it to Guest Services at the park at the time and keep names, times and photos. State ride-safety offices handle ride inspections; for example Georgia's Office of the Commissioner of Insurance and Safety Fire is described by ABC News as the agency that oversees amusement ride safety in that state.
• Consumer complaint to a government agency. File with your state attorney general or consumer protection office; the FTC takes reports at ReportFraud.ftc.gov. A card dispute is a separate route with your card issuer, and two archive complaints note that a card issuer declined or discouraged the dispute.

Before pursuing a dispute, read the legal terms that apply. The Six Flags Terms of Use (last updated October 28, 2025), which cover sixflags.com, the Six Flags websites and the company's apps, state that disputes with Six Flags arising from the Terms, the Service, content, applications, websites, products or services 'must be submitted to binding arbitration' administered by the American Arbitration Association, with a class action waiver and jury-trial waiver. They exclude small-claims disputes and intellectual property enforcement, require a written Notice of Dispute by certified mail to the Chief Legal Officer at 8701 Red Oak Blvd., Charlotte, NC 28217 and 30 days of informal negotiation before arbitration, and select Ohio law and Erie County, Ohio courts for matters not subject to arbitration. Whether those Terms apply to an on-site purchase or to a particular ticket is a legal question this page does not answer.

Season pass and membership purchases have a separate document, the Six Flags Season Pass and Membership Terms (last updated July 27, 2026), which state: 'ANY DISPUTE BETWEEN YOU AND SIX FLAGS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR PURCHASE, OR THE PARKS MUST BE SUBMITTED TO BINDING ARBITRATION UNDER THE AUTHORITY OF THE FEDERAL ARBITRATION ACT', with the American Arbitration Association. Those Terms mark the arbitration agreement as not applicable to certain Canadian consumers (Quebec, Alberta and British Columbia are named) and the class action waiver as not applicable to Canadian consumers. Courts have examined arbitration terms of this company: on August 13, 2026 the U.S. District Court for the District of Maryland denied Six Flags America LP's and IBCCES's motions to compel arbitration in the Dunn case (see the litigation section), ruling on the agreement filed in that case as applied to the ticket purchaser; that ruling concerns that agreement and that plaintiff and is not a determination about other purchases or later versions of the terms.

Regulators and investigations

No Federal Trade Commission, state attorney general or state regulator order against Six Flags Entertainment Corporation was identified in the sources checked on 2026-10-18 (the company's SEC filings and news searches); this does not mean none exists. Two government matters were found:

• Georgia ride-safety investigation (October 2026). ABC News reported on October 14, 2026 that a 42-year-old man was fatally injured on Monday, October 12, 2026 at Six Flags Over Georgia in Austell: Cobb County police said in a statement that 'Preliminary information gathered through witness and employee interviews indicates' he 'was ejected from the ride and struck other patrons before falling beneath the attraction', and four juveniles were taken to hospitals with non-life-threatening injuries. The report says Cobb County police and Georgia's Office of the Commissioner of Insurance and Safety Fire, which oversees amusement ride safety in the state, were investigating. The company's statement, as quoted by ABC, said it was 'cooperating fully with local authorities' and had 'temporarily closed similar attractions across our parks' 'out of an abundance of caution'. ABC reported Goliath remained closed with no reopening date, that, in ABC's words, 'nine similar hypercoasters in six theme parks across North America are temporarily closed', and that the park was scheduled to reopen on Friday. Atlanta News First reported on October 15, 2026 that Commissioner John F. King said the state's most recent inspection of Goliath was on March 16 and that 'No violations, deficiencies, citations, or red tags were reported during that inspection'; that under Georgia's amusement ride safety regulations a ride involved in a fatality or serious injury 'must remain out of service until OCI has conducted a full investigation'; and that if the investigation 'identifies violations or failures to comply with state safety requirements', the office 'will take the appropriate actions authorized under Georgia law'. No cause, charge or lawsuit was reported in the articles checked (October 14 and 15, 2026); later developments were not checked, and no finding about the cause is made on this page.
• Canadian Competition Bureau matter (Canada's Wonderland). The company's Form 10-K and Form 10-Q state that the Commissioner of Competition filed an application on May 5, 2025 with the Competition Tribunal of Canada alleging that Canada's Wonderland engaged in a deceptive marketing practice ('drip pricing') by advertising ticket and product prices online that exclude mandatory processing fees. The company says Canada's Wonderland filed a response on June 19, 2025 denying the allegations. The 10-Q says a March 2026 mediation did not reach a settlement and that the evidentiary hearing was scheduled for September 2026 with oral argument in October 2026; the outcome of those hearings was not checked. This concerns a Canadian park and is an allegation, not a finding.

Who operates Six Flags

Six Flags Entertainment Corporation is a Delaware corporation headquartered in Charlotte, North Carolina, listed on the New York Stock Exchange under the symbol FUN. Its Form 10-K for 2025 (filed February 26, 2026) and Form 10-Q for the quarter ended June 28, 2026 state that on July 1, 2024 the merger of equals of Cedar Fair and the former Six Flags Entertainment Corporation ('Former Six Flags') was completed, the separate legal existences of Cedar Fair, Former Six Flags and the merger subsidiary ceased, and the combined company changed its name to Six Flags Entertainment Corporation. The 10-K states that Cedar Fair was the accounting acquirer. So Cedar Point, Kings Island, Carowinds, Knott's Berry Farm and other former Cedar Fair parks now sit under the same company as the Six Flags-branded parks.

The 10-K (before the 2026 sales described below) says the company operates 26 amusement parks, 15 separately gated water parks and nine resort properties, 37 of the 41 parks being in the United States, two in Mexico and two in Canada. It reports 2025 net revenues of $3,100,289 thousand and attendance of 47,388 thousand, and a $1,518,099 thousand loss on impairment of goodwill and other intangibles. The 10-K says Six Flags Over Georgia and Six Flags Over Texas are not wholly owned; in December 2024 the company elected to purchase all of the outstanding limited partnership interests in Six Flags Over Georgia (and White Water Atlanta), a purchase it expects to complete in January 2027, and in December 2025 it elected not to purchase all of the interests in Six Flags Over Texas. The 10-K says the property in Bowie, Maryland (Six Flags America) closed after the 2025 season and that the company manages Six Flags Qiddiya City in Saudi Arabia. The 10-Q adds that on April 8, 2026 the company announced a purchase agreement to sell the Bowie property, subject to the buyer's diligence and other closing conditions; Six Flags America still appears in the park list on the Contact Us page although the 10-K describes the property as closed.

2026 sale of seven parks. The 10-Q says that on March 5, 2026 the company entered into definitive agreements to sell seven parks to EPR Properties, a Maryland real estate investment trust, 'and its operators' for an aggregate purchase price of $331.4 million in cash (subject to adjustments), namely Worlds of Fun, Michigan's Adventure, Valleyfair, Six Flags Great Escape, Schlitterbahn Waterpark Galveston and Six Flags St. Louis in the United States and Six Flags La Ronde in Canada. It states that the U.S. sales closed April 6, 2026 and the Canadian sale closed May 15, 2026. The 10-Q names EPR Properties 'and its operators' as buyers and does not name the operators. Six Flags' own pages name Enchanted Parks: its Contact Us page directs inquiries for Great Escape, Michigan's Adventure, Schlitterbahn Galveston, St Louis, Valleyfair and Worlds of Fun to Enchanted Parks through its website, and its Membership FAQs say 'These parks were acquired by Enchanted Parks on that date [April 6, 2026] and are no longer owned or operated by Six Flags Entertainment Corporation. Memberships purchased prior to that date will still have access to these parks for the 2026 season only.' The same FAQs list seven parks, La Ronde included, as 'Parks recently acquired by Enchanted Parks' that 'are valid for admission through the 2026 season'. For La Ronde, Six Flags' Contact Us page still lists a La Ronde entry under its phone and letter contacts, and this page did not confirm from the operator's own site who runs it. Tickets or memberships bought for the sold parks may be governed by the new operator's terms; this page does not state how the buyer treats them.

Great Wolf Resorts. The name Great Wolf does not appear anywhere in the text of the FY2025 Form 10-K or the June 2026 Form 10-Q (searched on 2026-10-18), so this page does not describe Great Wolf Resorts or Great Wolf Lodge as part of Six Flags. A complaint about a Great Wolf Lodge should be directed to the operator named on that resort's own booking documents.

Complaint record

As displayed on 2026-10-18, the BBB profile titled 'Six Flags Entertainment Corporation' (Charlotte, NC, amusement parks) shows: not BBB accredited; BBB Rating F with the reasons 'Failure to respond to 85 complaint(s) filed against business' and '13 complaint(s) filed against business that were not resolved'; '858 total complaints in the last 3 years' and '274 complaints filed in the last 12 months'; and an average of 1.13 out of 5 from 154 customer reviews. BBB page data lists the file as opened on 1975-04-14 and the business as started on 1960-12-01. BBB also has separate listings for individual parks, which are not added here. Trustpilot shows 1.8 from 19 reviews for 'Six Flags' on an unclaimed profile with 'No history of asking for reviews', and says it does not fact-check reviews. These are different sources and are not added together or combined with our own archive.

Our archive links 17 reviews from 2002 to 2012 as complaints about Six Flags parks (Great Adventure, Magic Mountain, Over Texas, Over Georgia, Fiesta Texas, New England, Discovery Kingdom and others, plus the Elitch Gardens and Worlds of Adventure parks that carried the Six Flags name when the reviews were written). Keyword matches in those 17 posts: 12 mention employees, security or guest relations; 9 mention tickets, passes, admission or refunds; 8 mention lines, waits or ride downtime; 4 mention lost, stolen or damaged property. A keyword match is not a finding about any one claim, and none of these posts has been verified by us. Archive posts about other businesses that merely mention Six Flags (ticket resellers, a credit card offer, a modeling studio, an employer at another park) are not linked.

Lawsuits and court filings

Everything below is an allegation or a company description of a filing, not a finding. Statuses are as stated in the company's Form 10-K (filed 2026-02-26) and Form 10-Q (filed 2026-08-06) unless noted; the Martinez, Dunn and Whitfield entries were also checked against their CourtListener dockets on 2026-10-18, and were not re-checked against the dockets, except where a docket is cited.

• Accessibility process class action (C.T. and Judy Martinez v. Six Flags Entertainment Corporation, No. 1:23-cv-01769, E.D. California). The 10-K says a putative class action under Title III of the ADA and two California statutes was filed December 26, 2023, alleging that guests with a disability had to register with IBCCES and obtain an Individual Accessibility Card at least 48 hours before a visit, and submit medical documentation on the IBCCES website, to receive an 'Attraction Access Pass'. The defendants denied the allegations. After class-certification arguments in November 2025, a magistrate judge recommended in February 2026 that one nationwide ADA class seeking injunctive relief be certified and that other classes be denied; the company says it is vigorously defending. The June 2026 10-Q does not repeat this case. The CourtListener docket shows findings and recommendations to grant class certification in part (February 13, 2026), objections filed March 16, 2026, an order the same day on a stipulated request to stay the action, and later entries through October 6, 2026; no final class-certification ruling by the district judge was seen.
• Dunn v. Six Flags America LP (Prince George's County, Maryland, removed June 18, 2025 to the District of Maryland, No. 8:25-cv-01959). The 10-K says a putative class action filed May 7, 2025 alleges that the IBCCES pre-approval process for disabled guests at the Bowie, Maryland park violates county code and common law; the case was stayed until May 2026 with mediation scheduled for April 2026. The court's Memorandum Opinion of August 13, 2026 denied the defendants' motions to compel arbitration or alternatively to dismiss, stay or transfer; it held that the agreement filed in the case, which let Six Flags change its terms including the arbitration provision without notice as to ticket holders, made the agreement to arbitrate illusory and unenforceable as to this ticket purchaser. The opinion does not decide the merits, and the later course of the case was not checked.
• Membership fees during COVID closures (Strassburger v. Six Flags Theme Parks Inc., Cook County, Illinois, No. 2020CH06208). A Top Class Actions page states that the settlement covered U.S. members who paid monthly membership fees for a home park closed because of the pandemic between March 13, 2020 and September 10, 2021, that the claim deadline was November 24, 2021, that a final approval hearing was set for December 15, 2021 and that the settlement is closed. The company denies wrongdoing per that report. Final approval was not checked against the court record.
• Securities and shareholder suits (not consumer claims). City of Livonia Employees' Retirement System v. Six Flags Entertainment Corp. (N.D. Ohio, No. 3:25-cv-02394, filed November 5, 2025) is a putative securities class action about the merger registration statement; a related derivative suit, Whitfield v. Bassoul (No. 3:25-cv-02599; the 10-Q gives November 25, 2025 as the filing date and CourtListener shows November 26, 2025), was agreed to be stayed pending a motion to dismiss in the securities action, per the 10-Q. The company says it intends to defend vigorously. The 10-Q also says a $40.0 million settlement of an earlier securities class action against Former Six Flags was approved by the court on January 28, 2025, was fully funded by insurers, and was distributed in the second quarter of 2026.

Is Six Flags Legitimate?

Six Flags Entertainment Corporation files annual and quarterly reports with the U.S. Securities and Exchange Commission, trades on the NYSE (FUN), and lists a corporate address and telephone number in Charlotte, North Carolina; BBB shows the same address and telephone number. Its 2025 Form 10-K reports 47,388 thousand visits across its parks, and its parks, including Six Flags Great Adventure, Six Flags Magic Mountain and Six Flags Over Texas, are operating attractions. Operating status is not the same as how every guest is treated: BBB's F rating and the Trustpilot score described above, the lawsuits and the October 2026 Georgia incident are all in the public record and are summarized in the sections of this page. The company's refund rules for tickets and passes are non-refundable by its own FAQ, which is a stated policy rather than a finding that any particular denial was right or wrong. Sites that resell Six Flags tickets, or that offer free tickets in exchange for a survey, are separate businesses; check that the seller is sixflags.com or an authorized park location before paying.

Court & Public Records

Company Relationships

• Affiliated with: Cedar Fair, L.P.
• Affiliated with: EPR Properties and Enchanted Parks (buyers of seven parks in 2026)

Frequently Asked Questions