On January 26, I found an automatic debit to my checking account named "AP9*HEALTHPLAN 877 993-6264", with a charge of $14.95. I do not have any health insurance and since when is health insurance that cheap! I called immediately and the agent (Carmen 153529) garbled the name of the company. I had to ask her to repeat it three times before I understood it was PASSPORT TO FUN.
I asked what the charge was for and was told I signed up for it in October when I signed up for a $25.00 Walmart gift certificate. I don't remember doing either one. The agent tried to end the call as quickly as possible, but I kept asking questions, such as, what is passport to fun. She finally explained it was for entertainment discounts to restaurants, amusement parks, vacation spots, etc. I am disabled and can hardly walk, so I would definitely not sign up for this program.
When I looked back at November and December I found two other automatic debits for the same amount under the name "DISCOUNT FUN CL 800". No phone number was included. This was the first time I noticed it. The passport to fun agent advised me that I would be reimbursed for January but not Dec or Nov.
I asked for a supervisor, and she (Latoya 5152) said I could only be reimbursed for January and the account would be canceled. I explained I never received any Walmart gift certificates or passport to fun membership information during the three months I was charged. Supposedly, I was to receive a gift certificate and whatever else, each month, which I did not.
Both the agent and the supervisor were in quite a hurry to get me off the phone. I called my bank immediately and explained the situation, and said that these three debits were unauthorized. Chase said that they would dispute the charge with passport but I told them that they already refused to refund the past two months.
I advised that this is a fraudulent company just by the fact that they listed the debit as "healthplan". Chase agreed to give me a credit for Nov and Dec. I told them that passport to fun said they would refund January.
You can bet I will be checking my account more thoroughly from now on. I still do not know how they got my information in the first place. I am very careful of my online purchases.
I would like to report them to the Better Business Bureau, but all I have is a web address.
Anne
Chicago, Illinois
U.S.A.
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