On August 8 I purchased some DVDs from this company, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.
On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called my bank’s 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the claims department for the bank.
Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.
I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001
On October 14 they again debited my checking account for $99.76 which resulted in my bank charging me $75.00 and $32.00 for insufficient funds fees.
I contacted my bank filed a claim closed my debit card (as they would not file the claim other wise) provided them with screen shots showing no purchases since the August fiasco and was advised that the bank would be crediting back the charge and any related insufficient funds fees.initially this occurred however on November 20 they reversed themselves and took the money from my checking account again
Columbia House charged me $99.76 for no reason which caused insufficient funds charges of $75.00 and $32.00 from my bank and to this day have NEVER had the decency to respond to an email or have a supervisor return my call.
* be warned and take your business anywhere else*
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