I opened an account with this establishment on November 1. I had deposited well over $5,000 into my playing account with them. On Saturday, November 8; I had deposited yet another $300. I was a having somewhat of a lucky day and played for hours. I changed up games where I hit the jackpot on Break da Bank for $27,200. I was estatic! After playing for a while longer, I cashed out at $40,000 and went to bed. Their policy states that all withdrawals have a 24 hour period before being processed. I got up early on Sunday morning and headed out for the day. On Monday, I logged back into my account to see the status of my withdrawal. It wasn't there and no evidence that it had ever been (except I do have a screen shot of my withdrawal, thank the Lord). I immediately contacted support and they responded with "the withdrawal was reversed and spent". They advised me to file a report of fraud at my local police department since I adamently stated that it was not me who had done this. I complied and have done everything they have asked.
I have been emailing them for over a week. I emailed the scanned copy of the report plus a notarized affidavit (which they did not request but thought it might be helpful in proving my innocence). I haven't heard a word from them. Avoiding me and not responding to my emails only makes me grow more suspicious of it all to begin with. When you have a consumer that is honest and wants result, you should give that to them. I was straight forward and honest with them through the whole process, I expect the same in return.
I want my cashout of $40,000 processed or just to have my monies refunded that I have spent at their establishment. I don't think that is an unreasonable request.
On a positive note, they are very friendly to deal with.
Will post an update if I ever get one!
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