The company and the psychic (especially Jackie) explicitly guarantees "100% satisfaction or your money back". She even said that if I was unable to follow her candle lighting and calling specifications, which was every other day (to make money for keen), that she would give me a refund right then. This is absolutely not true. What they do is provide a "store credit"- but there is no store! I got no psychic reading, no return calls, no coherent emails and no return of my money - which totaled over $250.00! I still have those emails for litigation purposes.
What I got was an overpriced con artist who fabricated a grand future and lied bout my situation, which was completely wrong. Not only that, once you transfer money to them, they will not return your calls. You will spend your money and they will never give it back. The customer service representative said that they do not have the technology to provide refunds.in addition to this, Kim, the supervisor for customer service supervisor does not have a direct extension and is not available, even if you offer to wait. The representatives have either one of three excuses, 1) she is in a meeting and is unavailable, 2) she is out for the day, and 3) she is not available in morning hours. Keen does not even provide a facade of being legitimate psychics. They do not provide the service that they claim to render. They don't talk to you after getting your money!
Keen will not help you in any way, shape, form, or fashion. When I asked for a particular psychic, they gave me someone else. Of course up until you pay money they are available each time you call. After that - forget it! Even customer service will lie to you and tell you that they are returning your funds, but they do not make refunds to your banking account. I got scammed out of a "special and in depth" reading. They say they do not have the technology to provide refunds, but when they "accidentally" charged me twice for the same transaction, they were happy to immediately refund money. I do know that Uniform Commercial law requires a merchant to refund money within a specified time due to "buyers remorse". Keen seems to be getting around that in spite of the tremendous emotional and psychological ramifications they are causing. These are our feelings and our life that they are detrimentally effecting with malicious intent. They should be stopped at any legal fee.
Do not utilize this company under any circumstances! You are better off praying on your own for inner peace.
Ashley
Sugar Grove, West Virginia
U.S.A.
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