Usacomplaints.com » Recreation & Entertainment » Complaint / Review: RedBox - Questionable business practices!. #264680

Complaint / Review
RedBox
Questionable business practices!

You might have observed big reddish DVD rental kiosks inside your local store mounted with a business named "RedBox." I had been so enthusiastic because it appeared so handy to hire a DVD in this way, also it was "only". 99 per night. Nevertheless, I've currently compensated exactly the same cost I'd spend at Blockbuster movie to get a era, and I've not had any reaction to my request the help of RedBox (via their site OR their toll-free range).

After I visited return the DVD the next evening, their kiosk was along, and that means you DON'T HAVE ANY WAY TO RETURN THE DVD, AND CHARGES CONTINUE TO ACCRUE FOR YOUR CREDIT CARD THAT YOU SIMPLY SWIPED TO RENT IT. After I called them in the kiosk as directed (utilizing my mobile phone with a pay-as-you-proceed strategy) I had been on-hold for 15-16 moments, and repeatedly inspired with a pc speech to depart a voicemail information for them, and they might return the concept in 24 hours. We're happening 120 hours, and checking...

And So I sent them emails within the weekend seeking help. No reaction to these, both. And my card remains billed... DON'T RENT A DVD FROM REDBOX! It's a consumer-protection headache since you can't-get a live individual to assist you. Simply walk-over for your closest video-rental shop and hire your films the oldfashioned way.


Offender: RedBox

Country: USA   State: California
Site:

Category: Recreation & Entertainment

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