Concerning columbiahouse.com DVD team. I've been a Columbia Household associate on / off for quite some time with not many issues. However the last couple of months I just obtained one proper purchase, also it requires many-many connections and months to obtain a slightly acceptable reaction to an issue. First, I put an order using the incorrect charge card. I called instantly and requested to alter the card I had been charged with. When the individual I keep in touch with had educated me this included them eliminating the purchase and re placing it I'd have simply completed that myself. Alternatively, I obtained an order which was many films brief and price significantly more than it had been designed to. For instance: I had been billed 29.95 to get a 19.97 DVD. After I named again I had been informed that 29.95 was the cheapest this DVD had actually been listed, nevertheless when I appeared on the site it had been still selling for 19.97. Ultimately I simply re ordered anything and delivered back the things in the first-order that numerous calls and e-mails have been not able to get fixed. Next I purchase 12 films. 4 of these were delivered individually so when they charged my card the cost did not undergo for whatever reason. They delivered me a contact stating to deliver 19.04 plus they might deliver the 4 films. I delivered the cost using the mail. They used the cost like a credit to my bill. I sent about obtaining the films and obtained an answer that I'd a credit on my bill. I sent again and somebody directed me the films, plus a statement for 2.00. Since I have had previously taken care of the films, I delivered many emails protesting this cost. Concerning the 3rd period, I acquired a contact back stating these were sorry for that trouble and were delivering me the films, and getting my charge card 25.08 for them. I approached them immediately and stated do not deliver the movies, I curently have the movies, I simply needed a cost removed my bill. I had been informed it had been too late and also to deliver them when they came. I've yet to be returned for these games, that we never requested within the first place. Within the mean-time, I'd requested 5 films to get a whole of 33.75 (4 @ 6.95,1 @5.95). Following A week 5, they delivered them-and charged my charge card 51.87 (4 @ 7.98,1 @19.95), and so I delivered all of them back. I just obtained credit for just two of the movies I delivered back, the one that have been in a container alone, plus one which have been submitted a large container comprising another 4 films. I delivered this mail: "I delivered back the whole purchase 1927300016156 only 2 of the DVDs were acknowledged, despite the fact that I understand you obtained them all since there have been 3 additional films within the same container with Lilith, and Lilith was obtained by you. There also needs to be breaks for Kitty Foyle 7.98, An Extremely Big Venture 7.98 and Also The Burbs 19.95. I understand you obtained all of them simply because they were rubber banded to Lilith and also you got this 1. All I did so was create go back to sender about the container and go towards the postoffice, therefore if 43.89 value of product was delivered to me, then 43.89 was delivered for you. Please credit the remainder of the purchase, that you obtained nearly 14 days before."
I finally got this reaction: "thanks for supplying details about your returned shipping. Though we didn't get the return of the choices mentioned under, we're crediting your consideration. If it was a charge card purchase, we shall utilize your credit towards the card you used.
Lilith $6.95
Very bigadv $6.95
Burbs $5.95
Please enable one charging period for that credit to look in your next charge card statement."
Just Like all of the e-mail answers I get, the individual mailing it generally does not seem to have really read my concept. I attempt to make sure they are as obvious and simple as you can, with all relevant info. But I get responses which make me wish to rip my hair out. I understand I ought to have inked this faster, but when I will actually understand this issue fixed, and obtain my credit for that additional films I had been delivered that used to donot purchase, I'll never order something from these folks again. They screw-up the purchases and also you can't-get your hands on anybody who speaks English to obtain things fixed. Jill.
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