Set up an appointment and reminded the customer service people 3 times to call 1 hour prior to arrival. I even called the morning of the appointment to remind them. I left work at 1 pm never recieved a call. Arrived at my house 1:45 and the repairman left a note that I wasn't home (no kidding). I ...
Initially Mike was very responsive to phone calls and came as promised to estimate (4/26) and install a few weeks later. Upon final inspection of job (2 others did carpeting, he did entree way door sweep in hardwood laminate), he saw that his carpet guys forgot to do a small area that was separate, ...
I have lamimate flooring installed from this company a little over a week ago. My first impression with the sales rep was great... But OH BOY did he change once they got my money! The istallers broke a mini blind in my bedroom... First they lied and tried to tell me it was already broken... But the ...
We have been renting our home for 5 years, the past 2 from Fannie Mae. During the past 2 years we have been told that we would have first option to purchase the home when it came on the market. The property was given to a Susanriver Realty (Leann Smith) in Susanville, CA. On Feb 13 we put in our ...
The sales rep from empire came to our house for a free in home estimate. It took him a good hour to get to measuring the area for the Laminate. He was too busy insulting family pictures, complaining how he disliked the pit h of our roof and he hated all politicians, even the Mayor that is our ...
My experience begins with a salesman that was very pushy to get our business. I should have known it was a scam when he told us that the deal was only good if we ordered on the same day he was there. I told him we would wait a few days, but he insisted that he call his supervisor to get us a better ...