I ordered on 8/14. Ordering was so easy. Then the nightmare began. They took my money on 8/16. I expected my new dishwasher within 7-10 days as stated on my invoice. After 2 weeks I called. Don't call—it can take hours. Use the ticketing system. No one knew where my dishwasher was. Said there was a shipping problem and it had to be rerouted. Started over again on time. After 33 days (and numerous calls in between) I called Excel Delivery company. I was told that my dishwasher had been damaged and they wouldn't be delivering it. After a number of calls and tickets later, it took 16 days to get the full refund I was promised on September 19. It was supposed to take 3-5 business days. I received my refund finally on October 5. I would never recommend the company. BBB gives it an "F."
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