This is the email I sent to the handyman and I received a phone call from someone in the office saying they were very sorry. They also told me that I would hear from the comapny owner. It has been 3 weeks and I have not heard from them and I have a sneaky suspicion that I will not. "I had an appointment set with you on June 30th. My estimated service time was for 6 hours with an appointment at 8am. The handyman was a twenty minutes late but he did call to let me know that would be the case. The handyman sent my wife to the hardware store three times throughout the day, one of which because he told her to get the wrong size of lumber so she had to return it and get a larger piece. She also purchased new supply lines for the faucet tub which he later decided not to use. After approximately three hours (11:15), he left for lunch and to go get some of his tools that he said did not bring. At this point in the service call he only tried to fix the faucet, but explained that he needed a certain pair of pliers which he did not bring. He also used all of the teflon tape in the bathroom and asked my wife for more which I thought he should have brought for a plumbing job. I had assumed that when the person I spoke on the phone asked me many questions about the jobs that I needed completed that they would pass that information along to the handyman so he would have all the proper tools. He also told me that he needed to pick up his staple gun because he did not bring that either and would need that to fix the screen on the screen door. He spent the last ten minutes before his lunch break tearing out the a threshold for a door that leads to the backyard. He showed my wife the piece of wood that was underneath it and said it needed to be replaced as well. He also took the pieces of wood that held the screen on the front door off and said she needed to get new wood for that as well. She went back to the hardware store. He returned an hour and a half later (12:45) and had the faucet fixed in 10 minutes. That leads me to believe that not having the right tools was the cause for over three hour repair job for two trickling leaks in the supply lines for the faucet. He then informed my wife that he had a court appointment and needed to leave early and he did not think he would get to finish that day. He asked if he could come back on Friday. She told him no that she would not be available on Friday. He then decided instead of finishing the part of the house at the back that he had exposed to the elements he would work on the screen doors. He replaced the hinges. He then returned to my wife and said he would come back after court because it would not take long to finish. She told him that would be fine. He said that way he would not get in trouble for not letting his boss know about the court date. Then he attached the handle to the screen door.By that time I was home and he asked me if the handle was attached the right way because one side had a knob and the other a lever. I told him that it needed to be turned the other way. At that time the handle was in perfect condition. He proceeded to attach the handle the right way. He then told us he was leaving and would be back after court and this was at 2:40. He said he did not tell his boss about the court date because this was only supposed to be a 6 hour job and he should be done in plenty of time for his appointment, when actually he had only worked for 5 hours so he did not have enough time to do the allotted jobs. My wife and I discussed the progress that had been made and went to look at the door handle. That is when we realized he had he not cut the opening for the latch so the door actually sticks when closed. We looked at the knob on the outside and noticed that it was scratched and dented from where it was apparently dropped. The door handle is a black antique reproduction to match other handles on the house that was special ordered. It is brass underneath and there are three prominent scratches that go all the way through to the under coating one of those is also accompanied by a severe dent. At this point my wife calls the handyman number to complain. She told the representative that the handyman was very slow and had dented the hardware on the door. The rep told her that they would "make it right." She never explained exactly what that meant other than they would make him replace the door handle on his own time. Of course for that to happen we would have to supply the door handle which means we will have to order another one for the job that the extra one we have is meant for. She did not say what she would do about the handyman being slow and coming unprepared without proper tools. She said she would call and let us know whether or not he was going to return the same day after court. We waited by the phone for two hours and heard nothing. Finally we received a call at about 530 saying he was not coming back today. That of course meant the door had a 1 and a half inch gap from the floor where it was open as underneath the house was exposed where it was normally protected by the wood that was under the threshold. She said she would try to have him back out the next day (Thursday) around two. We scheduled for my wife to be off work to be there for the handyman. Then it rained on Thursday. The customer service person called around 1 and explained that since it was raining and the work was outside that we should make it the next day. My wife rescheduled her appointments on Friday, and again it rained. It did rain severely and there was flooding around town. However, that does not mean that phones do not work. We received no call from anyone that day. It is now Thursday of the following week, eight days since our original appointment. We have not received a phone call Friday, Monday, Tuesday, or Wednesday. We haven't heard from you in a week. It has rained, so maybe that makes the work unable to be done, but I do think it warrants a phone call. I have tried to block the whole with trash bags and the threshold that should have been installed. The entire room is humid because it is not sealed from the elements. Not to mention the noise that comes in at night from the frogs and other creatures in the yard, but it is also a mosquito & bug hazard having an opening in these wet conditions. Underneath the house is wet where it should be protected and I do not know what that will cause. I still have a handle that has been ruined by your employee. I still have the rotten wood outside the door where he tore out the threshold that he did not clean it up. It is in bits all over the back porch. I have a pile of screws and old hinges on my front porch that he just left where he took them off the door. And of course my favorite, the one of the two screen doors that he actually tried to fix still sticks because he did not carve an opening for the latch. This is to serve as notice that our business dealings at this point are finished. I do not want the handyman to return to attempt to finish the work. I will not attempt to get reimbursed for the handle that has been ruined or the supplies that I was asked to purchase that were never used. It is apparent to me that after 7 days and no phone call or follow up from anyone at your company that you have you have no intention of actually finishing the job. I will find someone else to fix the work that has been left undone."
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