Usacomplaints.com » Real Estate » Complaint / Review: CitiMortgage - Misleading information from Citi while doing Modification. #510223

Complaint / Review
CitiMortgage
Misleading information from Citi while doing Modification

Since March, I requested Mortgage Help With Citimortgage to obtain a mortgage reduce because of being breakup and needing to settled the mortgage, vehicle records, expenses, and insurance by myself and never getting behind simply to conserve money. Needed to watch for five weeks to determine if your got accepted.

I'd to contact Reduction Migitation division many times to discover that which was happening and who had been managing my mortgage mofication easily was authorized or not. I did so obtain a notice in April stating I had been refused and named Citi for reason behind refusal. They believed to disregard the notice plus they were still focusing on my bill. I eventually named at the conclusion of July plus they explained I had been authorized to get a Change test strategy. They explained to pay for mortgage for $907 that was significantly less than mine typical $973 notice and that I didn't need to until Sept. Then I acquired another phone saying I'll get paperwork delivered by advantages for complete paperwork for Change, but cost was only $720 and wasn't due until Sept. I would clarify I was informed to pay for the $907 in the place of $720 in July alternatively for Sept. The consultant about the telephone stated that was okay which may protect July cost and just compensated on second payment for $553 because of overpayment. I did so complete the required paperwork and created the funds promptly and had Oct cost for $720 prepared before trial period ends.

But something didn't appear right with obtaining selection calls and selection notice within the email back on September 14th. I named Citimortgage about why I am receiving selection calls easily am on Test Change strategy? The repetitions explained to not fear and dismiss them since I have was about the Change strategy. I had been receiving my bill managed by various repetitions. The final individual managing my consideration just remaining voicemail on my house telephone in the place of calling on my mobile phone such as the last representative approached me.

I left voicemail that same-day, but he didn't contact my mobile phone. I named the following day before I quit the home to consider my children to college before I visited function. I told him I quit him a voicemail about obtaining deceptive info from another repetition who got my phone because he was out-of workplace or from table. He I had been refused from the underwriters but I subsequently stated it had been a mistake and was trying to correct this. I told him I contact him after I get to my work. I named him back and got the typical voicemail. I called again requesting his supervisor to described I had been unsatisfied with support and runaround I had been obtaining from Citi managing my mortgage. He did contact me back and clarify he is able to place change strategy that'll make me more income over one thousand bucks? I stated that was growing my statement a whole lot worse than $973 I had been spending each month. He attempted to that particular was including property escrow fees and insurance I had been spending individually at the start of the entire year and that I wasn't pleased that I had been refused while on test time haven't finished before I created my last cost. We began fighting that I needed I talk to his supervisor. Their supervisor was simply saying exactly the same reasons without detailing how they are able to assist me? It had been like used to do not spend them something the final 3 months and also the funds didn't visit my mortgage?

I named selections two hours later. I repetition first explained to not fear concerning the overdue payments ought to be published on my consideration since I have was about the change test strategy. He then stated figures he was viewing wasn't related what I received in September for only $720? I told him who I keep in touch with and today I stated vary from fixing this or he couldn't do something? Personally I think they all messed up my funds I had been producing promptly since 2007. At this time I likely to seek advice from lawyer working mortgage issues and demonstrate to them the paperwork and funds I designed to Citi to simply to reduce my mortgage, to not mess me-up more with overdue costs and enhanced funds??!!


Offender: CitiMortgage

Country: USA

Category: Real Estate

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