In August of Mr and Mrs. S from Florida visited Maui, Hawaii and took in a Wyndham timeshare sales presentation. Their salesman was Brian Alazawi. Their complaint is outlined below. Wyndham has been typically non-responsive:
"1. resale and investment value
We were told that because the Waikiki Beach location was new, that it would immediately have a high resale value. Brian Alazawi said that this would be a sound financial investment for us, saying we could always get our money back through and then some from resale. This is simply not true.
2. future resorts
We were told that one of the reasons that it would be good for us to own was that Wyndham had plans to build a resort on Maui, soon. We would have access to this with our Hawaii points while others would not. This was a misrepresentation.
3. personal coordinator
Brian Alazawi claimed that he would always be assigned to our account to help us with the program. We later found that this is not the case.
4. buying resale points to reach vip
If we wanted to achieve VIP later, Brian told us, we could buy points on the resale market to get that status. He said that we could become Platinum VIPs for less than $10,000 at Bonnet Creek, if we first purchased there at Maui. We later found that this was untrue.
5. extra holidays rentals
Brian told us that we could rent out our points that would earn us enough money to pay our maintenance fees and make extra money as well. This was part of why this purchase was a great investment and was an incentive for us to buy it. We have found that this is not possible.
6. every other year misrepresentation
We purchased an every other year program, which gave us a deed for 115,500 points. Brian told us that we shouldn’t worry about this, that we’d be able to travel to Hawaii for a week every year by banking half our points through RCI. We have found out now that we cannot get Hawaii weeks in this way. He also said we’d be able to travel to any of Wyndham’s resorts in any location for a week for 28,000 points, so we’d get more than just one week every other year.
7. tax write off
We were told that buying a timeshare was a tax advantage; that it was like owning a second home and we’d benefit by writing off our mortgage interest.
8. no public offering statement
We have talked to other owners who we have seen with books that describe their resort and contain floor plans. Apparently, this is a document that is supposed to be a part of our purchase. We have never received a public offering statement for this resort.
9. right to review and rescind our contract subverted
Before we were to receive our ‘gifts’ and immediately after our documents were signed, Brian and his manager packaged up our documents and marched Scott to the Post Office where they paid to have our documents sent to our home in Florida. They said that way they’d be there safely waiting for us. We arrived in Hawaii on the 18th of August and purchased on the 27th. We did not arrive home until the 2nd of September. We reviewed our documents and read that the rescission period had expired on the 31st of August. They withheld our gifts until this mailing was complete.
10. hawaii points needed to stay in hawaii
We were told that in order to stay in any of the Wyndham resorts in Hawaii we had to own points in Hawaii. Not only that, but that our points “traded” better and were more valuable in gaining access to mainland resorts."
Beware of false promises and claims by timeshare salespersons.
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