As I have been unemployed since April and could see some impending financial difficulties approaching I contracted with Peoples First Financial for a Loan Modification in September. Living in Michigan my property value had decreased to a level lower then I the mortgage amount I still owed. They assured me that in this situation they could get a significant reduction in Mortgage Principle and Interest and reduce my mortgage payment to ASC by about $500. They also so that they could eliminate my small Second Mortgage to Old Republic.
After 3 months and several attempts to contact my representatives at Peoples First Financial (Joe Aguon, Brandon Skiver and Hing the customer relations manager) I received a call yesterday saying they can't help me because I do not have enough income. They knew my financial situation up front so this is ludicrous. All my phone calls and e-mails to them were ignored. When they did respond they said it would take 48 hours to get back to me but no one ever did.
They have refused to refund my $3000 which I have discovered they must return to me. I have reported them to the Michigan Attorney Generals Office, the California Attorney Generals Office, the office of the Governor of California, the current U.S. Attorney General and the incoming U.S. Attorney General. I discovered too late that Peoples First Financial has an "F" rating with the BBB and I also reported my experience to them.
Don (Warren, Mi)
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