This is Marcus Smith, Vice President and executive in charge of our Home Care Team (warranty.) This may sound like a canned response to some, but it is indeed a sincere opinion and response to these complaints.
First, for 10 years now we have strived to always be the best homebuilder we could possibly be. A home is not always perfect, in fact it is one of the lat things on earth that is still hand-made! Nevertheless, we stand on the foundation of Quality, Integrity, and Excellence and do the best we can.
Unfortunately, these complaints come from one buyer in particular, who does not agree with our warranty policy, which they agreed to in our contract; but now that it is their responsibility, they do not. We have always gone above and beyond and gone the "extra mile" for homeowners, even at our own expense.
Nevertheless, the great news is that out of the few complaints our company does receive, they are usually unfounded. If they were truly our responsibility, we are the first to stand up and correct the issue. Over 10 years, it has been great to receive testimonials and letters of thanks many more times than complaints. To all our raving fans, I thank you.
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