On June 28th I called America’s Servicing CO (ASC) to confirm that my June payment was received on time because I mailed the mortgage payment that month only to learn that it did make it on time but it was applied to my May’s payment, which now was considered 30 days late and my June’s payment was still due. I asked the rep how could this happen and he stated “maybe your May’s payment was returned do to Non Sufficient Funds.” Not fully comprehending what the true cause was and without hesitation I quickly hung up the phone, got on the internet and paid the full June’s balance with May’s late fees.
As I finished my online transaction I began to research the scenario and discovered that my May’s payment was received on time (via online confirmation number) and there had not been any payment issues with my bank neither. I called ASC back and enlightened the phone Rep supervisor BRANDY G2U with my new information, she conducted a phone conference with my bank, myself and ASC and she also discovered that my information was accurate. That being revealed she submitted an investigation request, asked me to fax in any information I had to support the case and informed me to call back in 15 days.
I called back on the 18th of July and the investigation was complete and ASC discovered that all the confusion was for my April’s payment and not my May’s payment. The Rep informed me that after they received my April’s payment it was was revoked in June by my bank. After speaking with the Rep I contacted my accountant and bank and researched the details in full and learned that I had submitted my April’s payment on time (via U.S.P.S.) and the full amount was deducted from my account. After concluding my own investigation I discovered and recalled that in Mid-May my accountant contacted me asking information about a check payment that was made to WFHM (Wells Fargo) on April 16th and did I have any knowledge of the payment because I have never made payments, nor have I conducted any business and I have never had a mortgage with Wells Fargo Bank in the past. Ignorant and confused at the time because of the growing ID theft problem, we quickly contacted my bank explained the situation and SunTrust Bank began an investigation on the check. Unbeknown to me at the time that check was my April’s Mortgage payment to ASC. After concluding their investigation nearly one month later my bank deposited the money back in to my account. We attempted to gain more information at the time to find out whom the Wells Fargo mortgage belonged to but my bank wouldn’t disclose any information, stating it was for “Privacy reasons.”
I absolutely had no Idea that at the time that Wells Fargo and America’s Servicing Co. Were affiliates. When America’s Servicing Co. Purchased my mortgage from New Century a year ago, they never informed me formally or informally that the two companies were connected.
I have contacted ASC constantly over the last two months to resolve the matter and wipe the blemish from my account and credit file but they denied me. Also, my mortgage is due to begin adjusting this December and if I don’t refinance it I’m afraid I won’t be able to afford the payment.
I understand the growing mortgage problems in our country at this time and I fully understand ASC’s concerns and position but this was a very honest and rare mistake that could have happened to anyone at anytime. I have never been late on my payments in order to build my credit up. When I purchased my home in 12 I had a 610 credit score. Over the last two years I haven’t incurred any new debt, I have paid off all credit card debt and the only thing on my credit is student loans and my mortgage payments, which I have paid on time and consistently. Before the thirty day late from ASC hit my credit file I was comfortably at a 692 middle score credit rating 6/6, perfect positioning to re-fi my home to a fixed rate.
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