We moved to Avon Lakes in December and have had nothing but problems since moving in and no one from the leasing office is concerned when we contact them... instead they are rude to us and treat us as an inconvenience. SOME of the issues we have had are:
O The flooring was replaced in the master bathroom, but a large hole that lets in bugs and the outside weather was left behind, and there are rusted nails sticking out all around our bathtub.
O The home was a mess and the carpets were filthy.
O There is a broken window in my daughters bedroom that is literally cracked in half and hangs into the room; we were told it was not worth it to them to fix it and it would be left that way.
O I called to tell them that the mini-blinds in the kitchen were broken; I gave them the measurements of the windows and was told someone would come out the next day with blinds and no one ever came.
O The bathroom sink was broken and water would run into the cabinet underneath; this took a month to get fixed.
O Our hot water stopped working, it took 2 days to get someone to come out and when they did all that was done was the water heater pilot was relit. This action provided us with hot water again for approximately 10 gallons before it was ice cold again. We called again and were told they would send someone out again to see what the problem was. The next day we were told that a part needed to be ordered from their supplier to get a new heat coil and it would be a few more days without hot water. I have two small children and both my husband and I work full-time, not showering/bathing is not an option, but we went for 6 days without hot water and had to carry buckets of boiling water from the stove to the bathrooms.
O Our stove stopped working, we were told yet again that someone would be out in a few days, then 3 days later someone came out and yet again we were told they had to order a part from their supplier we ended up going 2 and a half WEEKS without an oven.
When we made the agreement to move in we had been told that there was a special going on that would save us 50% on the cost of the "home rent" for the first 5 months and our rent would be only $600/month and then after May our rent would increase to $900/month; however, when we went to sign our lease we were told the rent would be $750 for the first 5 months and then would increase to $950. I feel like this was basically a bait and switch because we already had all arrangements made to move to this property.
Today, March 28, the corporate propertymanager came banging on our door (my husband just happened to be homewith our 1 year old son who is too ill to go to daycare) and they harassed my husband about the length of our grass and the placement of our satellite dish. The grass is a little long, and we know we need to cut it, but my in-laws are bringing us a lawn mower for free this weekend and we did not want to go buy a mower when we were expecting to get one for free in a few days. She proceeded to call him a liar about the fact that he got clearance about the positioning/placement/installation of our satellite dish my husbandworks for the company we have satellite through and he would never put in a dish without clearance from the leasing office, especially as that would just lead to more work for him to do to fix it. We were then told that they would be changing their lease for the future to show that you can not have satellite dishes unless they are next to or behind the home and not seen from the street and that it would pertain to us and we need to get the dish moved in the next 2 weeks or face the repercussions. Then she asked why there were no blinds in the kitchen and he told her we had already called to ask them to replace them we were again accused of lying about this. There was also siding hanging from the front/side of the home when we moved in and they told us that it is our responsibility to have this taken care of, even though we have had nothing to do with causing the damage. They are essentially bullying us to fix everything and yet they are willing to fix nothing for us... They know they hold the cards and we are stuck in a 12 month lease with them... They are an awful company with 0 respect for the tenant/landlord agreement. I wish there was some way we could move out today.
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