Here is a short description of my case. I lost my original Certificate of Citizenship.in October I sent the application for its replacement. I got a receipt of the form and approval of it from USCIS on my case.in December I cheeked the website to inquiry the status of my application. It stated that the certificate was issued and sent on Nov 19. Be advised that I should receive it with in the next 30 days. On Dec 28th, I called USCIS to notify that I never receive the certificate. I received a letter that I should receive the replacement within the next 14 days. I called after these 14 days, since I did not get anything on the mail. They open a review or investigation case. I got a letter that I should wait 30 more days for the document. I ever inquired USPS to check if they have anything for me in the local Post Office. No pending delivery mail was found for me. I called USCIS to open an appointment in my local office. They could not do much for me, almost nothing. At this point they recommended to me to submit the application again and pay the fees once again. I am afraid to do it again. The interesting thing is that I got all the letters from them, except my certificate. I wrote a letter to USCIS (Texas) and ask them for a mail tracking number or certified mail number. Such important document should not be mailed out without making sure that the applicant gets it in her o his hands. The letter was returned to me with a cover letter referring me to the customer service line. The same line I kept calling for months. At this point, with a lot of frustration I need to complaint about the process to request a copy of the certificate. I hope this letter wakes up someone ear or attention
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