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Complaints mentioning191
Complaints & Reports
- Family control did not block free internet promotion, $220 charge
- Charged for four premium services after replying stop
- Unauthorized third-party charges of $9.99 on phone bill
- Prepaid minutes card cut off with $46 balance remaining
- Fraud account not closed, collection call after promised letter
- Unauthorized $9.99 text quotes charge on two family lines
- 100 hours on phone and in stores, contract waiver promise denied
- Told I had no phone protection despite paying 21 months
- Billed $123.53 for second line never shut off after switching carriers
- Four unauthorized app charges on October and November bills
- Charged $19.98 by third party on cancelled account, no refund
- Charged for internet use without having the service
- Consumer Report
- Billed $175.13 after misleading usage info and unresolved poor service
- Charged for data overage with no data plan
- Replacement phone never arrived after return
- Excessive internet charges and $79.70 taken despite promised credit
- Charged $400 after two-year contract expired
- Unexpected $100 internet charges and $200 per line cancellation fee
- No service on four lines for six days