I've just had the same experience. I paid for a 3 year subscription for the New Yorker magazine which I did not receive. My complaints to PayPal and eBay met with a blank wall and a Google search still shows this company as an eBay supplier.
The annoying thing is to discover this review after I had paid! EBay are indeed an unreliable company and a method needs to be developed to ensure they deal with customer complaints in a customer friendly fashion. It's not enough to wash their hands off the matter!
There needs to be an accessible website where all these cases are listed.
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