I got a new year upgrade with Tmobile I got the GARMIN fone. What a shock the phone was defective. All they could do was send me a replacement phone. Hey i earned my 2 year upgrade i wanted the phone i wanted not some phone they decide to give me. After about 2 weeks of dealing with this matter. I went straight to the BBB. I was then contacted my a supervisor from the office of the president of tmobile. She stated i could get my 2 year upgrade back and once i got my new phone that would be followed my returning defective phone and replacement phones back to their PO box. However thats not how it went I was then told I would be able to get a new phone until returning both phones back. Now I have no phone and still paying for the services i could NOT use. The countless hours and days i spent dealing with this matter for a month. I finally was able to purchase my new phone the mytouch 4g In March which cost me 227$ 22$ of that went towards taxes. Now i agreed to equipment installment plan of 45$ 3 payments of 15.00$ Now I waiting for my phone and low and beyond it was never sent out because and i quote "they didnt have anymore left" it took another 2 weeks to receive my phone. My down payment consist of 1 of 4 payments
I made my first payment of 15.00$ in May. My second payment of 15.00$ in June my 3 payment of 15.00$ July. Now thats 4 payments of 4. They are still charging me an extra 15.00$ for August. I have paper billing statements that are sent to me stating something completely different that what customer care tells me and my online billing statements say. Not only did i find months of discrepancies in my billing statements. I also found the other equipment installment plan on my account was over paid by 50$ I cant stress this enough I HAVE PROOF of all this indiscretions. I also must mention when i called customer care to have this issue resolved before i found all these inconsistent billing statements i was locked out my online account and my billing statements have been changed (I have copy's of all this) Now at this point tmobile is violating a sign contract which they sent me. For this trouble with tmobile as caused me nothing but emotional distress and countless hours and days of complete run around. No one from t mobile is willing to help me with this matter. At this point its not about the money its about the principle of the situation. A company CAN NOT take advantage of their loyal customers ANYMORE. This has been nothing more of a never ending hassle with this company in which i make my payments on time to get horrible service and the phone does even work right. I wonder how many other customers have been over charged and taken advantage of. Warning to all tmobile customers read your paper billing statements and your online account billing statements what will you find? Don't let them take advantage of customers anymore!!!
0 comments