Basically, my problems stem from information that isn't present on the website prior to ordering. First, there is no way to ship items to different addresses (I was upgrading a family plan and one phone was destined for a child living at college). But that only became a problem because of the second item missing from the initial webpage. The phones are automatically activated within 24 hours of receipt. If everyone lives at the same address, that's great. But if someone lives over 200 miles away, that is a huge problem, since they won't have their phone when it goes live.
During my multiple attempts to resolve this (both by chat and on the phone), I was consistently mislead (and lied to - I was told in an email something that didn't happen and when I discussed that with someone I was told that what was in the email was never going to happen).
My child will now have to go to the local Verizon store and hope that they can activate the phone (something that the paperwork that comes with the phone says not to do).
Overall, I can't find it possible to say good things about their service.
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