I recently bought a Sidekick 2008 and have had problems with the item since 2 days after I bought it. I brought the item back to the store, where a salesman did a hard reset and said that the item worked fine. When the continued to have the same problems as before, I called Customer Service, where I was led to do another hard reset and told to call back if I continued to have the same problem. I did, but when I called back I was told that Buyer's Remorse had expired and could only exchange, but I was charged $10 shipping for the exchange of a product that was defective. I was given no option of exchanging the item at the store and avoiding the shipping fee. This is a lousy practice.
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