» Mobile Phones » Complaint / Review: AT&T Wireless - Warranty problem - Blackberry Curve. #301001

Complaint / Review
AT&T Wireless
Warranty problem - Blackberry Curve

I purchased a Blackberry Curve at an AT&T store in Santa Rosa, CA in May, within the warranty period, I was plugging in the charging cable (carefully as always) and it didn't feel right. I looked in the charging port and noticed a couple of the connecting pins weren't aligned properly. It looked to me like a very small part of the plastic surrounding the pins was missing. I contacted AT&T. They said as there was "physical damage" to the phone it was not covered by the warranty. I explained over and over to numerous reps over several days and many hours that I didn't damage the phone, I was treating it carefully and the port just stopped working properly. I got the same response over & over: "physical damage so not covered." When pressed, one rep said that no matter what, including buttons that stop working... Whatever, if it is physical (meaning not the electronic functioning) it isn't covered whether or not the customer did anything to cause the damage. This is OUTRAGEOUS! I cannot charge the phone with the charger, only through an aftermarket cord through the computer USB port. Even this doesn't work sometimes. I called Blackberry and they said they have no responsibility since the warranty is through AT&T. Beware of AT&T's warranty and Blackberry!

Offender: AT&T Wireless

Country: USA

Category: Mobile Phones


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