I am having the same problem other people are having with MetroPCS; their monthly cycle billing date scam. I saw in the payment history they started to offset my billing date in December, attempting to bill me early. I didn't notice the amount accruing because I would pay my 40 dollar bill with autopay. The due date came around again like normal and my phone was uninterupted and a balance of zero. Well, I had to wait a week or two in December before I was able to pay my bill again, and that's where the BS started. I called Metro's customer service to pay the bill manually and ask them to remove the auto-pay on my account, and change the due date to the day it was when I called them. The woman said 'Sure I can help you with that' then 'So you would like to pay your bill' I said 'Yeah, that, and remove autopay'...'Ill be more than glad to assist you if you'll let me, sir... Sir?' YES?' I'll be more than glad to help you with that today. Sir? Sir? Sir?'YES' and then she requested my complete information, AGAIN. Then I had to explain, YES, I want to keep my 40/month plan EVEN though I have an EVO3D flashed over. Holy Jesus H. I actually got through the session, but before I hung up I asked again - Is autopay removed?'Uh-huh, yes autopay is removed'. So, ok, great, then I hung up. I get bombed with auto-pay cannot complete payment, at least 500 times. Then I got an overdraft charge from my bank. Well I fucking had it that time and I called them up with a seriousness. I get laughed at by the first rep. Seems they get off on hearing us Americans try and explain a situation at their mercy, going huh? What? Sir if you read the terms. Then they started accounting for my payments and if I dont pay that changes nothing about the due date etc etc. Well I feel like cussing these... Employee's. Out but somehow I managed to eat that too and ask for a supervisor. So I was hung up on. Then again. Then the last girl was actually a sweetheart so I very calmly explained what just happened and she actually transferred me to a supervisor that time. The supervisor was cool. But after a half an hour of reading and researching his database he broke the bad news that there really is nothing he can do to give me a full month's service (MetroPCS policy?!), but what he can do is refund half the bill as a credit on my account so I only would have to pay 20 more if I want the phone back on. I laughed, I couldn't believe it. I didn't have any more money for MetroPCS that time so after 2 or so hours I hung up, pissed, robbed, and without service. [I only keep this account at my families request, it was my Mother's cell number and she passed away Oct. 2011. Her voice is on the VM and people know the number] So, I decided I'll save that 20 dollar credit, and throw another 20 bucks on top of it the NEXT billing date, Feb. 14. Yesterday. A good month without my phone after paying. So I payed yesterday. What do you fucking know? 40.00 due Feb. 15th?! Or my service is going to be interrupted?! I can't believe my eyes so I log on and try and online chat because that HAS to be better than their customer service on the phone... 2 FUCKING hours later after trying to get through to this asshole (and NO I maintained patience and a polite vocabulary) well until I had enough of his shit too. I was pissed. I throw an F word in with the evidence and all of a sudden he's got the higher ground at the end of the call? So here I am. Without my money, or a phone. Oh and I was going to log onto my account on metropcs.com so that I could cut and paste some of the payment history right from their own database for this ticket. And Metro suspended my account and to call customer support. Ive never seen a sequence of bullshit ANYWHERE like I get from MetroPCS. I'm about to go to a lawyer with it. For a phone bill. Absolutely unbelievable.
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