We are currently dealing with very similar issues with Financial Crossroads Property Management, & it's owner... Carla Decker. We are currently leasing a newer home in Fate (Rockwall), & sadly, the owner of the home resides in Kansas, & has not seen this home in roughly 2 years. We are going on our 3rd month of leasing, & might I say paying $2,000 per month, on top of the $2,000 deposit, & are still enduring several problems with Carla Decker, & her so called property management company. To begin with, at the time of our signing the lease, Carla Decker, & her husband were doing some repairs to the home, & some general cleaning as well, & we made a list of other issues which pre existed prior to our move in, & were told that all problems would be taken care of within 14 days. Well, Carla Decker simply lied! There are several areas of walls which are still very spotty, & very blotchy due to horrible, & lazy touch up, as well as numerous areas on walls, & ceilings where there are cracks, holes, and/or areas which were half ass spackled, yet have not been properly sanded, & painted. There are even several areas along white baseboards where they either dripped, or spilt paint, & never cleaned it up. Also, several areas of caulking along baseboards have cracks/small holes, or are rotting, & have yet to be repaired properly. The double garage door areas... interior, & exterior have large cracks, & gaps in them, allowing not only the outside weather in, but also bugs, & spiders into the garage, which eventually they get into walls, or the home. We had to have a specialized pest control company treat the home, & outside perimeter due to this, & upon doing so, killed several small black widow, & brown recluse spiders. All the while, Carla Decker is telling us that the pest control problem did not exist prior to our move in, & that we our at fault. Really! Only after a few weeks of residing there... BS! We are the epitome of clean freaks, & there is no way we were the cause.
Also, there is a large hot tub in the back yard, & even after two months of residing there, paying for the electrical power it uses, we have yet to be able to use it due to it not being properly cleaned, & serviced. We are repeatedly told by Carla Decker that the company scheduled to do such constantly fails to show up. Once again... BS! We had to replace the garbage disposal unit due to it being badly corroded, & have some emergency plumbing repairs done in the kitchen, & Carla Decker refused for it to be deducted from our lease payment, so we had to deal directly with the home owner, who by the way, is a sweet elderly woman who lives 1,000 miles away.
Upon our move in, the house was cleaned... Half ass! Carla Decker used her young daughter to assist her, & her husband, & the so called cleaning just was not up to par, or performed properly. The master bath was still very dirty, the granite kitchen counters, & cabinets had a rather nasty film on them, there was paint splatter on the tile floors throughout the home, the entire garage was filthy, & not even swept, the laundry room was very dirty, & had insects behind the washer, & dryer. 90% of the air vents were filthy, & cobwebs were in nearly all corners of walls, & ceilings, as well as under all window basins. The grass was never cut, & there was a horrible amount of weeds in the back yard. All which we took care of ourselves due to Carla Decker taking forever to handle it properly, & we could not stand to look at it any longer.
Carla Decker, & her company have several complaints against them... Not only via tenants, but also from a few home owners who had severe problems with her. Carla Decker runs a very unprofessional company, & treats the tenants in a manner which is simply wrong! I must say that I'm not sure what others have done to set her straight, or what their outcome may have been, but I certainly know she has come upon someone who will not allow it to happen for much longer. We have attained a lawyer, & have filed with the State Attorney General, the Texas Real Estate Commission, the National Council of Property Management, the BBB, the county, & the city. She will finally realize that she can not continue to do such things to people, & to act in such an unprofessional, & horrendous manner!
Best of luck to any who may be dealing with Carla Decker, & her company: Financial Crossroads Property Management. She is a by no means professional, or honest!
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