Complaint / Review
JustAnswer.com
Billed $79 Three Times Despite Promises of No More Billing

I found a website that gave legal advice. I was promised that it would be free if I was not satisfied with the answer. I was not satisfied and told them so, but they have billed me 3 times on my credit card since then: three lots of $79.

After the first time, I emailed them and told them that I had been extremely dissatisfied with their response to my question, and I was told that they would no longer bill me. After the second billing I contacted them again and was assured again that they would no longer bill me. However, they billed me again on 13.10.12. I have had to cancel my credit card and arrange for a replacement to stop them.

Is there any chance of having my money refunded? I am only a pensioner and cannot afford this.