A classic bait and switch Internet merchant!
On October 2nd I attempted to order one (1) Forever Comfy Cushion for my wife. The cost for the item was $19.95 plus $9.95 P&H for a total of $29.90. After making this selection on the merchant’s website, I was bombarded with a series of special offers as I attempted to complete the order and checkout. Each time a special offer appeared on the screen I declined.
When I declined the last special offer I immediately received an “Order Completed” message and no summary of the order or total cost was ever displayed prior to the “Order Completed” message appearing. When I received an Email confirmation for the order, it showed that four (4) items were ordered and the total charge was $114.70. I immediately called the merchant’s Customer Service number, but after 3 attempts and being place on hold for over 15 minutes each time, I gave up.
On October 4th at 9:16 AM I was finally successful in reaching a Customer Services Rep named Annette. I advised her that I only ordered one (1) Forever Comfy Cushion and requested that the order be corrected. Annette claimed that the order had been shipped and could not be changed or cancelled. I told her I would refuse delivery of the items and dispute the credit card charge.
On October 6th at 1:40 AM I received an “Order Has Shipped” Email from the merchant. But when I checked FedEx’s website the following week their records showed that they did not receive the parcel until October 8th at 11:15 PM.
On October 12th at 12:36 PM I refused delivery of the parcel and requested that it be returned to the shipper.
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