On December 8 approx 10:55 am. I attempted to order one (1) Forever Comfy Cushion for my mother. The cost for the item was $19.95 plus $9.95 P&H for a total of $29.90. I also ordered the 2nd free cushion for P & H fees of $9.95. After making this selection on the merchant’s website, I was bombarded with a series of special offers as I attempted to complete the order and checkout. Each time a special offer appeared on the screen I declined.
When I declined the last special offer I immediately received an “Order Completed” message and no summary of the order or total cost was ever displayed prior to the “Order Completed” message appearing. When I received an order confirmation for the order, it showed that two (2) items were ordered and the total charge was $79.90. I immediately called the merchant’s Customer Service number, but after 2 attempts there was no customer service available on Saturday 12/08 only Monday to Friday 8 am -10pm - I was directed to the customer status.com web site for issues which did not allow me to correct this issue.
I advising them that I only ordered one (1) Forever Comfy Cushion with the free 2nd cushion and requested that the order be corrected.
I will contact them on Monday and advise if the order is not corrected, I would refuse delivery of the items and dispute the credit card charge.
I am not happy with this company - in good faith I attempted to purchase the item on 12/8 they did not say customer service was unavailable until Monday - and generally an order can be corrected prior to being billed or an order can be cancelled within 24 hrs. This is unacceptable customer service.
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